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How Does Find and Replace Work
Published May 20th, 2020 by Amanda Stançani
What is the Find & Replace Feature? The Find & Replace feature allows you to search for specific words or phrases in your articles and replace them with new text. This tool is especially useful for quickly making changes in long documents or updating multiple articles at once, saving time and effort. How Does Find & Replace Work? From th
Overview: Article Templates
Published May 20th, 2020 by Amanda Stançani
What Are Article Templates? Article templates are custom-made formats that users create based on their specific needs. Instead of being pre-built, templates are designed from existing articles and saved for future use. By using templates, you can maintain consistency across your Knowledge Base, ensuring that all content follows the same structure an
Exporting Categories/Articles to a PDF
Published May 20th, 2020 by Amanda Stançani
Overview In certain scenarios you may wish to export your knowledge base content into a PDF. Common scenarios include distributing content to a person or team whom does not have access to a computer, as they may be in a remote area and/or do not have instant computer/internet access. If you wish to export a category and it's articles to a PDF, it's
How To Install Helpjuice
Published October 21st, 2020 by Amanda Stançani
Installing Helpjuice is really easy. It takes just a few minutes to connect Helpjuice with your website. 📌 To see an example of a Javascript Embed Knowledge Base visit: https://javascript-example.helpjuice.com/ Embed Helpjuice Via Our Javascript Embed Code Please note: If you'd like to use Helpjuice, behind an "authenticated wall" (i.e.: make su
What is Swifty AI Chatbot
Published August 2nd, 2024 by Amanda Stançani
We are excited to announce the launch of our new AI Chatbot, designed to enhance user experience by leveraging your Knowledge Base (KB) data. This innovative feature utilizes GPT to answer user questions based on the data inside your Knowledge Base. It is designed to make it incredibly easy for users to find information. The chatbot can be embedded
How To Display Articles In Multiple Categories
Published May 20th, 2020 by Amanda Stançani
The Also Display In feature allows you to display articles in multiple categories without having to copy/paste the content. Any changes made to the article will be automatically displayed in all categories where the content is also displayed in. Displaying Articles In Multiple Categories In the Old Editor Click New Article or edit an existing articl
What is Swifty AI Helpbar
Published August 2nd, 2024 by Amanda Stançani
We are excited to introduce the AI Helpbar, an innovative extension of our AI Chatbot, seamlessly integrated into your Knowledge Base’s search bar. This feature combines the powerful capabilities of the AI Chatbot with the convenience of a search bar, allowing users to instantly search your Knowledge Base (KB) and ask the AI questions without ever l
How To Use Your Knowledge Base Behind A Login Wall
Published May 20th, 2020 by Amanda Stançani
If you want to restrict access to your knowledge base, you can use it behind a Login Wall. If users are not logged in, they will be redirected to a login screen. Internal Knowledge Bases To make sure only connected users access your knowledge base: Click on your Profile Picture > Settings Access the Accessibility & Privacy section Turn on the
How To Submit Customization Requests
Published May 20th, 2020 by Amanda Stançani
Your knowledge base is highly customizable and our Customization Team is here to help you, so you don't even have to worry about the code! In order to request help from the Customization Team: Open your Dashboard Click on the Customize icon Click on Request Expert Customization Customization Requests have an additional cost and you can learn more ab
Searches Tab
Published May 20th, 2020 by Amanda Stançani
What is the Searches Tab in the Analytics Section? The Searches Analytics provides a comprehensive view of all user searches within your Knowledge Base. It helps you understand how users interact with your content by tracking how many searches successfully return relevant results and how many result in no clicks or no answers. This section is crucia
Overview: Internal Blocks of a Public Article
Published May 20th, 2020 by Amanda Stançani
What are Internal Sections/Blocks? Sometimes you'd like for your public article to have a part that only your team, or a subset of your team can see. To achieve this, we would simply create an internal block, define who we wish to see it and insert the content. What do Internal Blocks look like? For the end-user that cannot see it, they simply won'
Article Versions And Revisions
Published May 20th, 2020 by Amanda Stançani
You can create independent Versions of an article and every time the content is updated, a new Revision is created. Revisions Every time an article is autosaved, saved as a draft, or published, a new Revision is created. To access the Revision History please follow the steps below: New Editor Open your article Click on > Your browser does not sup
SSL Certificates and LetsEncrypt
Published May 20th, 2020 by Amanda Stançani
SSL Certificates Already Provisioned By Us If you are using Custom Domain, you do not need to upload SSL keys as we already auto-generate it for you using LetsEncrypt. We also handle auto-renewal of your LetsEncrypt SSL. You do not need to do anything after setting up your Custom Domain (see How To Set Up Custom Domains ) Please note that the cer
Overview: Accessibility
Published May 20th, 2020 by Amanda Stançani
When you create or edit Articles/Categories you can choose which users will be able to see the content. There are four basic accessibility options: Public, Internal, URL Only/Shared URL, or Private Public This is the default option for all Public knowledge bases. When a question or category is set to Public, anyone can access it. No login is require
How To Share Internal Categories with External Users
Published May 20th, 2020 by Amanda Stançani
If you want to share internal categories with external users who don’t have login credentials, the best option is to use the URL Only feature. What Is a URL Only Category? A URL Only Category is a category in your Knowledge Base that is not visible to the public or listed in search results but can be accessed by external users through a unique, encr
How To Update Your Personal Information
Published May 20th, 2020 by Amanda Stançani
On your Profile Settings page it's possible to update your Name Information, E-mail Address and change your Profile Avatar. Updating Your Name And E-mail Click on your Profile Picture > Settings Click on Personal Info Update your Name and E-mail Creating A Profile Avatar Helpjuice uses Gravatar to display users Avatar, so you need to create an ac
How To Set The Default Knowledge Base Language
Published May 20th, 2020 by Amanda Stançani
What is the Default Language and What Does It Do? The default language is the primary language of your Knowledge Base. Here’s what it means: When someone visits your Knowledge Base without specifying a language (for example, by not using a language attribute in the URL), the default language will be shown automatically. If you enable your Knowledge
Overview: Article Planner
Published May 20th, 2020 by Amanda Stançani
What is the Article Planner? The Article Planner is a dynamic tool, similar to Trello, designed specifically for your Knowledge Base. It allows you to manage article requests, drafts, and published articles in a streamlined, visual way. You can even convert article requests from contact form submissions into actual articles with a simple drag-and-dr
How to Create Categories and Subcategories
Published May 20th, 2020 by Amanda Stançani
Organizing your Knowledge Base with categories and subcategories helps users quickly find the information they need. Here’s how to create and manage them efficiently. Creating Categories There are several ways to create a new category, depending on where you're working within the platform: From the Dashboard Access your Dashboard. Click the New Cate
How To Update Category Icons
Published May 20th, 2020 by Amanda Stançani
Adding icons to your categories is a great way to improve the look & feel of your website. Helpjuice allows you to upload Custom Icons or use one of the icons of the Icon Picker option. Uploading Icons You can add icons through our Icon Picker or upload a Custom Image. Click on > New Category or edit an existing one Click on the Gray folder
Signing In Behavior
Published May 20th, 2020 by Amanda Stançani
You can choose what users will see after Signing In. To update the Signing In Behavior: Click on your Profile Picture > Settings Click on User Behavior & Tracking In the Signing In Behavior option, choose between: Show Dashboard Show Support Home to Viewers Show Dashboard to Super Admins Show Support Home to Everyone Show Dashboard All users
How To Reorder Questions And Categories
Published May 20th, 2020 by Amanda Stançani
Moving the most viewed questions/categories to the top of your knowledge base helps to promote user engagement! To reorder your content: Log Into Helpjuice On your Dashboard, hover over the content you would like to move Click onand drag up or down to the appropriate spot If you'd like a question to be shown first, all you'd have to do, is drag the
Articles Tab
Published May 20th, 2020 by Amanda Stançani
What is the Articles Tab in the Analytics Section? The Articles tab in the Analytics section provides a detailed breakdown of all your articles, including key metrics such as views, readings, likes, dislikes, and areas where answers may need improvement. It helps you monitor the performance of your content and track user engagement for individual ar
How To Create Articles
Published May 20th, 2020 by Amanda Stançani
Articles are used to provide a deeper understanding of a topic and help to keep an organized structure on your knowledge base. When you create a new article, it is automatically saved as a Draft and will not be published until you click the PUBLISH button, located in the upper right corner of the article editor To create an article: Click the + sign
Allowed IPs
Published May 20th, 2020 by Amanda Stançani
With the Allowed IPs option, only users coming through specific IPs will be able to access your Knowledge Base. To restrict access to your knowledge base: Click on your Profile Picture > Settings Access the Accessibility & Privacy section In the Allowed IPs section add all IP addresses - one IP per line If the IP is not whitelisted and the
Overview: Table of Contents
Published July 21st, 2020 by Amanda Stançani
This feature gives you full control over the Table of Contents items. You can easily choose which and how many Headings will be displayed in this section. How do I add a Heading? To create a Heading, simply select the text you want to use as a heading, click on Normal Text in the editor's toolbar, and select one of the heading options 1-4. How do I
How To Delete Users
Published May 20th, 2020 by Amanda Stançani
To delete users: Login to Helpjuice Click on the Users button Click on the trash icon That's it! The content created by that user will not be lost.
Email Notifications
Published May 20th, 2020 by Amanda Stançani
Each user can control the email notifications they want to receive. How To Set Email Notifications Click on your Profile Picture > Settings Click on E-mail Notifications There are four options: Weekly Analytics E-mail: if you want to receive Weekly Analytics via e-mail Notify About New Drafts: if you want to receive a notification when new drafts
How to Import & Manage Users
Published May 20th, 2020 by Amanda Stançani
Importing a list of users can save a lot of time, especially if you have tons of users! Importing Users On your Dahboard, click on the Users icon In the Users section you will see the button Once you click on it, it's possible to download and example or upload the CSV file You can create the following columns in your file and users will be added as
What Is A Knowledge Base?
Published May 20th, 2020 by Amanda Stançani
A Knowledge Base is a centralized repository where information is stored, organized, and then shared. When used externally, a knowledge base is where customers can go to learn any and everything they’d ever need to know about a company’s products or services, organization, and even industry. An internal knowledge base, on the other hand, is typical
October: Major Performance Boost & Security Enhancements
Published October 31st, 2024 by Amanda Stançani
Secure Your Files with Internal Uploads Keep your confidential files protected with our new internal-only file upload system. Access is strictly limited to logged-in users, ensuring your sensitive documentation stays secure. Try it now → Contact our Support Team via chat or support@helpjuice.com to get this feature. Enhanced Login Security Our upgra
Categories Tab
Published May 20th, 2020 by Amanda Stançani
What is the Categories Tab in the Analytics Section? The Categories Analytics section provides an overview of how your Knowledge Base categories are performing. It tracks the number of views each category or subcategory receives within a specific timeframe, offering insights into how users interact with the content organized in those categories. By
How To Use Custom URLs
Published May 20th, 2020 by Amanda Stançani
Custom URLs are one of the best ways to make your knowledge base more user-friendly! What Are Custom URLs? By default, Helpjuice automatically generates category URLs in an ID-category-name format. For articles, they will be generated from the article title, without IDs. With Helpjuice custom URLs, you can edit the URL structure at two levels: Categ
How To Move Articles To The Articles In Review Column
Published May 20th, 2020 by Amanda Stançani
You can move articles to review by dragging an article card to the Articles in Review column. You can drag cards from any column to the Articles in Review column: Your browser does not support HTML5 video. Info Before, only Draft Writers could send articles to review, but that's not the case anymore. Now, any role can send articles to review using t
How To Move Content To Different Categories
Published May 20th, 2020 by Amanda Stançani
Moving categories (folders) or articles to a new location is simple! Just follow the steps below: Via the Dashboard Log into Helpjuice. Go to your Dashboard. Select the content (category or article) you want to move. Click Actions > Move Category, then choose the new destination. Via the Article Editor New Editor In the New Editor, you can quickl
How to Create Article/URL Redirects
Published May 20th, 2020 by Amanda Stançani
Overview The Article Redirect feature allows you to choose target articles and redirect users to them! Some practical examples you can use Article Redirects to: Set up a URL pattern so Helpjuice redirects/migrates your old knowledge base to Helpjuice. E.g.: yourKB.helpjuice.com/hc/article-1-2-3 can now redirect to yourkb.helpjuice.com/article-1-2-3
September: Editor Redesign, Anchor Links & Improved Features
Published September 10th, 2024 by Amanda Stançani
We’re excited to share several key updates that have been implemented recently across our platform, addressing both feature enhancements and bug fixes. Our team is continuously working to improve the overall functionality, performance, and user experience of our app. Here’s a detailed summary of the recent changes: Editor Redesign Enhancements Big
How To Add Users
Published May 20th, 2020 by Amanda Stançani
Introduction Expanding your team or adjusting roles within your Helpjuice knowledge base? Adding new users is a critical step in ensuring everyone has the access they need. However, it’s important to note that not everyone has the capability to add new users. This privilege is reserved exclusively for those with Super Administrator or Administrator
How To Automatically Assign Users To Groups
Published June 30th, 2020 by Amanda Stançani
Overview When the Smart Group feature is enabled, users will be automatically assigned to a group based on their email! Once they sign up with a specific domain, we will automatically add them to the appropriate User Group. Creating Smart Groups Click on the Users button Access the Groups tab Open a Group or create a new one (for instructions on h
How To Link Articles
Published May 20th, 2020 by Amanda Stançani
You can use links to direct users to any URL, either to other Help Articles or to external pages. Inserting Internal Links To create Internal References and point the link to another page on your knowledge base: Click New Article or edit an existing article Type the @ sign A list of articles will be displayed and you just need to click on the articl
How To Archive And Unarchive Content
Published May 20th, 2020 by Amanda Stançani
The Archive feature allows you to remove individual or multiple articles and categories from your knowledge base without permanently deleting them. Once archived, the content is no longer visible to users or accessible via search, but it can still be reached through a direct link. The Regular Search, the AI Search and the AI Chatbot will not pull da
How To Create User Groups
Published May 20th, 2020 by Amanda Stançani
User Groups are especially useful when you need to set categories/articles as private and choose who will be able to see the content. Instead of adding each user, you can tie them into a group! Adding New User Groups To add a new Group: Login to Helpjuice Click on the Users button Access the Groups tab Click on Add New Group Enter the Group Name a
How To Export Your Helpjuice Data
Published May 20th, 2020 by Amanda Stançani
You can export all of your Helpjuice data in XLS, and CSV, and Download PDFs with your content! Export a Category or Article as PDF, DOCX, or HTML files FYI All users can use this feature except Internal Viewers when they are not allowed to access the Dashboard. More on how you can restrict Dashboard access to Internal Viewers → Signing In Behavior
How To Update Passwords
Published May 20th, 2020 by Amanda Stançani
You can update your password in your Profile Settings. To access this section: Click on your Profile Picture > Settings Click on Password Enter your Current Password Enter your New Password Confirm that the password is correct Password Reset Instructions Don't remember your password? Don't worry! Just to go to https://helpjuice.com/users/password
Overview: Creating an Article Glossary / Dictionary
Published May 20th, 2020 by Amanda Stançani
Article Glossary Video Walkthrough: The Glossary feature allows you to create a list of terms and phrases that will help users better understand the content. It's as easy as hovering over and we show you what the expression means! What is an Article Glossary? The Article Glossary is a simple way to define unique terms to your busines
How To Import Content
Published May 20th, 2020 by Amanda Stançani
You can easily import content into your knowledge base! To access the Import Section: Click on your Profile Picture > Settings Click on the Import Section Choose the option that best fits your needs Importing from XLS or CSV When you start importing content into the KB, you can choose the format and configure the columns If you import the file an
How To Set Up Custom Domains
Published May 20th, 2020 by Amanda Stançani
Your Helpjuice account comes with a default address, like help.helpjuice.com. You can get rid of the .helpjuice.com part and use a custom subdomain name instead, like help.example.com. Domain Setup The first thing you need to do, before updating the Helpjuice settings page, is to update your DNS Records. Under your DNS settings, of your DNS provider
How To Share Access Between Accounts
Published May 20th, 2020 by Amanda Stançani
You can link multiple accounts and allow users to easily switch between them, without having to manually add an account pass to each user. To link your Accounts: Click on your Profile Picture > Settings Access the Company Info section Under Organization link the Accounts/Organizations together, and confirm via email! This action can only be per
Accessible Only Via Encrypted URL
Published May 20th, 2020 by Amanda Stançani
Knowledge base security is one of the most valuable features in Helpjuice! If you want to restrict access to everyone, except only the people to whom you have granted access to a special URL, you can turn your knowledge base Accessible Only Via Encrypted URL. To enable this feature: Click on your Profile Picture > Settings Access the Accessibilit
Contact Form Emails
Published May 20th, 2020 by Amanda Stançani
All knowledge bases comes with a Contact Us form, which can be customized according to your needs. For more information on how to request a customization check this article. Contact Form Recipients You can always change the email address to which Helpjuice sends contact form submissions. To change where Helpjuice emails are sent to: Click on your Pr
How To Restore Deleted Content
Published May 20th, 2020 by Amanda Stançani
Have you ever deleted an article by accident? Don't worry, it happens! Restoring Deleted Articles Every time a question is deleted, an activity is registered on the Activities page. Access your Dashboard Go to the Activities section Locate the Article and click Undo That's it! The question will be restored to where it was. Restoring Deleted Categori
Expert Customization Pricing
Published July 18th, 2024 by Amanda Stançani
What You Should Know Before We Start A wide range of Customizations can be implemented using our new friendly UI, designed for you to be able to modify several sections of your Knowlege Base without having to touch the code. The Customize Area also includes a Code section, which your team can fully adjust. They are both free and fully accessible by
How to Embed Files into Articles
Published February 15th, 2024 by Amanda Stançani
By default, only PDFs will be displayed in an iframe when you drag & drop or upload them using the Files Manager option. Every other file will be displayed as an attachment (link). However, you can still embed other files and for that, you need to get some specific embed codes that depend on the platform you are using. Embedding Files from You
Signing Out Behavior
Published May 20th, 2020 by Amanda Stançani
You can choose what users will see after Signing Out. To update the Signing Out Behavior: Click on your Profile Picture > Settings Click on Knowledge Base Settings In the Signing Out Behavior option select Show Sign In Page or Show Support Home It is worth mentioned that your Sign In page can be customized in the Customize Area If you need any he
Users/Groups Tab
Published May 20th, 2020 by Amanda Stançani
What is the Users/Groups Tab in the Analytics Section? The Users/Groups tab in the analytics section provides valuable insights into the activity levels of individual users and groups within your Knowledge Base. This feature allows you to track user engagement and assess how different groups are interacting with your content, helping you understand
Troubleshooting: Broken Images
Published May 20th, 2020 by Amanda Stançani
Usually, images that look broken come from external websites, and we see errors such as "Your client does not have permission to get URL" Helpjuice uploads files and images to Amazon S3 and serves them via Amazon CloudFront, but external images usually are inserted when copying/pasting content from external sites. It is highly recommended that you u
Troubleshooting: Private Key Is Not Valid
Published May 20th, 2020 by Amanda Stançani
If you tried to send your certificate and private key and received the following error, you would need to double-check the files. Correct Key File When you generate the Certificate Request, a Private Key is also created. You send the Certificate Request to your provider and keep the key generated. When the provider gives you the certificate back, yo
Overview: What Are Categories?
Published May 20th, 2020 by Amanda Stançani
Categories are a great way to organize the content and keep a clean structure on your knowledge base. They help users navigate to similar topics and find what they are looking for. With Helpjuice you can create, edit, move, customize categories and much more! Let's see an example: This is how your Dashboard looks like when you don't organize the con
How To Import Files As Articles
Published May 20th, 2020 by Amanda Stançani
When a New Article is created, simply drop a PDF/DOCX file and it'll auto-convert into a Helpjuice article! To create New Articles: Click the + sign in the side panel or click New Article in the upper right corner of your Dashboard. Drag and drop the file into the article's body What happens if the article is not empty? In this case, we ignore the f
How To Insert Images And Videos
Published May 20th, 2020 by Amanda Stançani
With Helpjuice you can easily insert Images and Videos in the body of your articles. Inserting Images In Articles Helpjuice supports any image format and the size limit is 100MB. Legacy Editor (WSYIWYG) Click New Article or edit an existing article Place the cursor where you want the image to be displayed Click Insert Image (Ctrl+P) Choose one of th
How To Restore Design Changes
Published May 20th, 2020 by Amanda Stançani
Changing the theme will override all your custom code in the Customize area for all languages. So, if you have a customized code, all changes will be undone. If you've switched themes and need to undo the changes, simply go to the Revisions section and restore the changes for each file. The following files are overriden when you change themes: Main
Accessible Only Via JavaScript
Published May 20th, 2020 by Amanda Stançani
When the Restrict access to only via JavaScript option is enabled, your knowledge base will be inaccessible outside your system. To enable this feature: Click on your Profile Picture > Settings Access the Accessibility & Privacy section Enable the Accessible only via Javascript option Note that the direct link to yoursubdomain.helpjuice.com
How to Set Up User Roles
Published May 20th, 2020 by Amanda Stançani
User roles are predefined by Helpjuice and they determine what actions users can perform within the Knowledge Base. This includes customization, access to analytics, writing/editing content, adding users, and more! What are User Roles? Helpjuice provides five user roles, which help maintain your Knowledge Base. Super Administrator - Has access to ev
Overview: Article Editor Features
Published May 20th, 2020 by Amanda Stançani
With a very intuitive interface and powerful features, our article editor allows you to create incredible structures in your documents! The editor's toolbar contains several options that you will find useful for editing your article - including Advanced Editing (Code View mode). Old Editor Toolbar Overview With this editor, you have the ability to:
How To Index Article Attachments In Searches
Published May 20th, 2020 by Amanda Stançani
This feature allows you to index not only the Article Title, Subtitle, Text and Keywords to your search, but also the content of your PDF file. To enable this feature: Click on your Profile Picture > Settings > Articles Settings Turn on Index Article Attachments In Searches? Click on Save Changes Please note that: Previously Attached PDF File
Basic Customization
Published May 20th, 2020 by Amanda Stançani
Some basic changes don't require code customization and they can be found on the Basic tab. If you need any help with the code, do not hesitate to Request Expert Customization
How To Create Article Requests
Published May 20th, 2020 by Amanda Stançani
If the Article Planner feature is enabled, contact form submissions will be displayed as new requests For more information on how to enable the Article Planner check this article.
Overview - Salesforce Integration
Published March 14th, 2022 by Amanda Stançani
Setup 1. Sign up for a Salesforce Developer account and wait for the verification email after you fill out the form, it can take a few minutes. Then click the link in the email to set your password. 2. Enable Salesforce for your Helpjuice account. In Settings → Integrations → Salesforce click turn on both “Enable Salesforce” and “Authenticate Salesf
Languages & Translations
Published November 18th, 2020 by Amanda Stançani
Helpjuice provides easy-to-use tools to locate your content in more than 50 different languages, which helps you to provide support to customers from all over the world! You can easily create and manage a multilingual knowledge base to deliver content based on customers' preferred language. Languages Overview This is an overview of the Languages an
How To Switch Languages On The Front End
Published May 20th, 2020 by Amanda Stançani
If you are using a Multilingual Knowledge Base, you can see the content of different languages by adding ?kb_language=language_code to yoursubdomain.helpjuice.com For more information check this article If you don't want to use the code for each section, we can implement a Language Switcher on the front end and users can easily switch between langua
How Article Commenting Works
Published May 20th, 2020 by Amanda Stançani
Commenting is a great way to collaborate on your articles, and ensure they are published to the standard of your organization. Once you open an Article in Helpjuice, you may select the text that you wish to comment on, in the body of the answer, and click on the comment icon. From there, you'll be able to write your comment, and post it. Posted comm
Markdown and WYSIWYG
Published May 20th, 2020 by Amanda Stançani
You can choose between the Markdown and the WYSIWYG editor. Click on your Avatar Click Settings Once you are on your Settings page, go to Knowledge Base Settings > Articles Settings > Article Editor Type Note that this change will affect ALL Users in your Knowledge Base.
How To Check User Activity
Published May 20th, 2020 by Amanda Stançani
In the Activities section, you can see who created, read, updated, and deleted the content, who added and removed users, and much more! You can also export all-time results in a .xlsx file. How do I access the Activities section? Access your Dashboard Click on the Activities icon How do I filter the results by user? Edit Tutorial How do I expor
Overview: Using Helpjuice Multilingual Knowledge Base Feature
Published May 20th, 2020 by Amanda Stançani
We support, out of the box 47 languages! The default address of you kb will be my subdomain.helpjuice.com and you can access different languages by appending ?kb_language=id_ID to the original URL Here are some examples: Default English KB: yoursubdomain.helpjuice.com Italian KB: yoursubdomain.helpjuice.com?kb_language=it_IT French KB: yoursubdomai
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