What is the Files Manager?

The Files Manager in Helpjuice is a centralized hub where you can upload, store, and manage all the files you need for your knowledge base articles. Whether it's images, videos, documents, or other file types, the Files Manager ensures that your files are easily accessible and always available for integration into your articles. It eliminates the risk of broken links and missing files caused by external storage platforms.

Why Use the Files Manager?

Using Helpjuice’s Files Manager offers several key advantages:

• Guaranteed Availability: Any file uploaded to the Files Manager is securely stored within Helpjuice. This means that files inserted into articles from the Files Manager will always be available, as long as they are not deleted from your account. Files from external platforms, such as cloud storage services, risk becoming unavailable if they are deleted or moved. By storing your files directly in Helpjuice, you avoid broken file links, ensuring a seamless experience for your readers.
• Wide File Format Support: The Files Manager supports a variety of file types, including images (e.g., PNG, JPG), videos (webm, ogg, mp4), documents (PDFs, Word, CSV, Excel), and even SVGs. This flexibility ensures you can upload all your content without worrying about format compatibility.
• No Storage Limits: There’s no limit on the amount of storage you can use in the Files Manager, so you can upload as many files as necessary without worrying about running out of space.

How to Use the Files Manager

You can upload files to the Files Manager through two main methods:

Uploading Directly from the Files Manager Section

• Navigate to the Files Manager from the main Helpjuice interface.
• Click Upload File and follow the same steps outlined above (select from your computer, drag and drop, or upload via URL).

 

 

Organizing and Managing Files

The Files Manager comes with several built-in features to help you stay organized and ensure easy file retrieval:

Folder Structure

You can create folders to categorize and organize your files logically. This helps you quickly locate the files you need, especially if you manage a large number of them.

 

 

Files Section

The Files Manager automatically categorizes your files into sections like:

• Recent Files: Displays files that you’ve recently uploaded or interacted with.
• Images: Dedicated to all image files.
• Videos: Stores video files.
• Documents: Houses PDFs, Word documents, spreadsheets, and more.
• Recently Deleted: Files deleted from the Files Manager will appear here for 30 days before being permanently removed.

 

 

File Details Columns

In the Files Manager, each file is listed with the following information:

• File Name: The name of the uploaded file.
• File Size: The size of the file.
• Type: The format of the file (e.g., image, document, video).
• Date: The date the file was uploaded.
• Modified: How long ago the file was last modified, which may occur when the file is replaced or moved within the Files Manager.
• Used In: Displays the published articles where this file has been used.
• Last Modifier: The user who last made changes to the file.

 

 

How do I Find a File?

The search bar at the top of the Files Manager allows you to quickly find files by name or keywords. This is especially useful when managing a large repository of files, allowing you to filter through results and locate the exact file you need in seconds.

Downloading Files from the Files Manager

To download any file from the Files Manager to your local computer:

• Click on the file you wish to download.
• Select the Download option.

The file will then be saved to your computer for offline use.