How To Share Internal Categories
Written by Amanda Stançani
Updated at September 12th, 2023
If you want to share Internal Categories with External Users (without credentials to login), the best option is to use the URL Only. This feature allows you to share Internal Categories with external users via encrypted links.
Sharing A Single Category
- Create a new category or click on the edit icon
to edit an existing one - Select the URL Only option
- Share the link with External Users
Sharing Multiple Categories
- Select the categories you want to share
- Click Actions > Share
- In the drop-down menu select URL Only
- Share the link with External Users
Delete
Important
This option only works if your KB is Public.
If you have an Internal Knowledge Base, what you can do is set Articles to Shareable URL and share them individually. For more information please access How To Share Internal Articles via Shareable URL