How To Share Internal Categories with External Users
Learn how to effectively share internal categories with external users
Written by Amanda Stançani
Updated at October 14th, 2024, by Ivanna Parra
If you want to share internal categories with external users who don’t have login credentials, the best option is to use the URL Only feature.
What Is a URL Only Category?
A URL Only Category is a category in your Knowledge Base that is not visible to the public or listed in search results but can be accessed by external users through a unique, encrypted link. This allows you to share internal content selectively with users who don’t have login credentials.
How Do I Create a URL Only Category?
Follow these simple steps to share a category:
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Create or Edit a Category
- If you're creating a new category, go to the category settings.
- If you're editing an existing category, click the Edit icon next to the category you want to share.
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Select the URL Only Option
- In the category settings, choose the URL Only option. This will generate an encrypted link for the category.
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Copy and Share the Link
- Copy the encrypted URL and share it with external users. They’ll be able to access the entire category without needing login credentials.
Important Notes
- When an external user accesses a URL Only category, they’ll have visibility of all internal content within that category, including both Internal and URL Only articles.
- This feature is available only for Public Knowledge Bases. If your Knowledge Base is set to Internal, you can still share individual articles by using the Shareable URL option, but you won’t be able to share entire categories.