User Groups are especially useful when you need to set categories/articles as private and choose who will be able to see the content. Instead of adding each user, you can tie them into a group.

Adding New User Groups

To add a new Group:

• Login to Helpjuice 
• Click on the Users button
• Access the Groups tab 
• Click on Add New Group
• Enter the Group Name and choose which users will be part of the group

In the analytics section you can see the activities of each User Group

Using User Groups

Let's say you have a Sales group and need to give them permission to access a private category or article. Instead of whitelisting each user, you can allow the entire group.

For more information on content accessibility, please check this article