Email Notifications
Learn how to effectively manage your email notifications
Written by Amanda Helpjuice
Updated at August 8th, 2025, by Ivanna Parra
Table of Contents
How to Set Email Notifications Email Notifications per Role Super Admin, Admin, and Collaborator Draft Writer and Internal ViewerEach user has the ability to customize the email notifications they receive, allowing them to stay informed about key updates in their knowledge base.
How to Set Email Notifications
To adjust your email notification preferences, follow these steps:
- Go to Profile Settings: Click on your Profile Picture in the top-right corner and select Settings.
- Access Email Notifications: In the settings menu, click on Email Notifications.
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Choose Your Notification Preferences: You can select from the following options:
- Weekly Analytics Email: Receive a summary of your knowledge base’s analytics every week via email.
- Notify About New Published Articles: Receive email notifications when new articles are published.
- Notify Weekly About Changes in Followed Articles: Get a weekly summary of changes made to articles you are following.
- Notify About New Article Feedback: Receive email notifications when new article feedback is submitted.
- After selecting the notifications you’d like to receive, make sure to save your changes.
Email Notifications per Role
Different user roles in Helpjuice have varying access to email notifications:
Super Admin, Admin, and Collaborator
These roles can receive all available email notifications, including:
- Weekly Analytics Email
- Notify About New Drafts
- Notify About New Published Articles
- Notify Weekly About Changes in Followed Articles
Draft Writer and Internal Viewer
These roles can receive all notifications except the Weekly Analytics Email:
- Notify About New Drafts
- Notify About New Published Articles
- Notify Weekly About Changes in Followed Articles
FYI Each user has control over their own email notifications and must manage their preferences individually. Admins cannot enable or disable notifications for other users. This ensures that each user only receives the notifications that are relevant to them.