Overview: Helpjuice Chrome Extension
Discover how the Helpjuice Extension can streamline your workflow and enhance your knowledge base management within your organization.
Written by Bianca Antonini
Updated at March 6th, 2025, by Amanda Stançani
Table of Contents
Why Use the Helpjuice Browser Extension? Getting Started in 2 Simple Steps Core Features Managing Multiple Knowledge Bases Extension Settings: Customize Your ExperienceThe Helpjuice Browser Extension brings the power of your Knowledge Base directly into your browser. Say goodbye to switching between tabs or apps! With Helpjuice, everything you need is just a click away.
Why Use the Helpjuice Browser Extension?
- Instant Access: Your knowledge base available on any webpage
- Seamless Integration: Work without disrupting your natural flow
- Time-Saving: Automated and intelligent documentation
- Simplified Collaboration: Connect your entire team in one place
Getting Started in 2 Simple Steps
- Install the Extension:
- Visit the Chrome Web Store
- Search for Helpjuice and click "Install"
- Log into your Knowledge Base:
When you open the extension, you'll be prompted to login if you are not already logged in. Enter the Helpjuice account credentials and the extension automatically detects your permissions and access levels.
You should be all set now! The extension automatically syncs to ensure you have the latest content and no additional configuration needed.
Core Features
Quick Search
Access your Knowledge Base anytime with real-time updates to ensure you're always using the most accurate information. Instantly find and share articles from anywhere online.
How to Use:
- Click the extension icon or press Ctrl + Shift + H
- Type your query into the search bar
- Navigate results using arrow keys
- Press Enter to insert a link or Shift + Enter for full article content
Inline Search
Insert articles directly into emails, chats, or documents using the inline search feature. You can configure custom shortcuts in the extension settings.
How to Use:
- Type // (default shortcut) in any text field
- Start typing your query
- Navigate results and press Enter to insert a link or Shift + Enter for the full article
AI-Powered Article Creation
Transform rough ideas, notes, or chats into polished articles with AI.
How to Use:
- Click the extension icon or press Ctrl + Shift + H
- Click in Create via AI
- Highlight the content you want to turn into an article
- Click Generate, and the AI will structure and format the content for you
Request Articles from Your Team
Turn questions into valuable articles with few clicks.
How to Use:
- Click the extension icon or press Ctrl + Shift + H
- Click in Request New Article
- Type your question or needed topic
- Provide additional information
- Select your team expert or group
- Click "Submit Request"
Tracking Requests:
- Use the Article Request to view pending requests
- Once an expert replies, our AI converts the response into a structured article for review
Managing Multiple Knowledge Bases
Need to switch between accounts? The extension includes an account switcher, so you can toggle between different Knowledge Bases effortlessly.
- Ensure you're logged into the correct account when creating or editing content
- Your permissions and access levels are maintained across account switches
- Each knowledge base maintains its own separate settings
Extension Settings: Customize Your Experience
The Extension Settings page offers straightforward customization options to match your workflow
Keyboard Shortcuts:
- Open Quick Search: Ctrl + Shift + H
- Inline Search: Type // in any text field
- Create Article with AI: Click extension icon → Create via AI
- Request Article: Click extension icon → Request New Article
- Insert Article Link: Press Enter after selecting article
- Insert Full Article: Press Shift + Enter after selecting article