US English (US)
BS Bosnian

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Book a Demo
  • Product Updates
  • Contact Us
English (US)
US English (US)
BS Bosnian
  • Home
  • Content Management
  • Managing Categories

How To Move Content To Different Categories

Discover the steps to effectively organize and transfer content between categories on your Knowledge Base

Written by Amanda Stançani

Updated at February 3rd, 2025, by Amanda Stançani

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Getting Started
    Users Accessibility New to Helpjuice? Start Here Content Management Multiple Languages/Translations & Localization Multilingual Knowledge Bases Analytics Video Tutorials
  • Customization
    Customization Guides
  • API V2
  • API V3 and Webhooks
  • Article Editor
  • Billing / Subscription
  • Authentication
  • Pricing
  • Swifty AI Chatbot
  • Swifty AI Helpbar
  • What's New
+ More

Table of Contents

Via the Dashboard Via the Article Editor New Editor Legacy Editor Troubleshooting: Category Changes Reverting? Display Articles in Multiple Categories

Moving categories (folders) or articles to a new location is simple! Just follow the steps below:

Via the Dashboard

  1. Log into Helpjuice.
  2. Go to your Dashboard.
  3. Select the content (category or article) you want to move.
  4. Click Actions > Move Category, then choose the new destination.

Via the Article Editor

New Editor

In the New Editor, you can quickly change an article’s category in the top left corner:

  1. Log into Helpjuice.
  2. Create a new article or access an existing one.
  3. Click on the current category (e.g., "Support Home") at the top header.
  4. Select the new destination for your article.

Legacy Editor

If you're using the Legacy Editor, here’s how to move an article:

  1. Log into Helpjuice.
  2. Create a new article or access an existing one.
  3. Click the button in the Category section.
  4. Select the new destination for your article.

Troubleshooting: Category Changes Reverting?

If your category changes keep reverting, check if you're following the accessibility rules:

  • Public categories: Can contain any type of subcategories/questions (Public, Internal, or Private).
  • Internal categories: Can only contain internal or private categories/questions, not public ones. (URL-Only categories behave as Internal categories.)
  • Private categories: Can only contain private categories/questions and must have the same or fewer users/groups than the parent category.

For more details, check our guide on Content Accessibility → Overview: Accessibility.

 

Display Articles in Multiple Categories

You can also display an article in multiple categories without duplicating the content. Learn more about this feature → How To Display Articles In Multiple Categories.

 

 

change level move move folder moving folder

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • How To Move Articles To The Articles In Review Column
  • How To Display Articles In Multiple Categories
  • How To Link Articles

Copyright © 2025 - Helpjuice

Helpjuice, Inc. is a registered US Corporation, EIN # 45-2275731

Download W9
  • Help
  • Features
  • Pricing
  • About
  • Careers
  • Customers
  • Blog
  • Case Studies
  • Resources
  • Knowledge Base Examples
  • Privacy Policy
  • Terms of Service

Why is the knowledge base important?

With a knowledge base, you can allow your customers to self-help themselves, thus reducing your customer support by up to 60%. Furthermore, you can also have your team get instant answers to the questions they need without having to email themselves all using knowledge base software.

What is the purpose of a knowledge base?

The purpose of knowledge base software is to allow you to host your knowledge base/corporate wiki in one centralized 'hub'. Both your customers, and employees can now access information within seconds!

Made with from Miami, Bosnia, Morocco & Brasil

+1 (833) 387 3877 support@helpjuice.com
Expand