US English (US)
BS Bosnian

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Book a Demo
  • Product Updates
  • Contact Us
English (US)
US English (US)
BS Bosnian
  • Home
  • Article Editor

How To Insert Images And Videos

Written by Amanda Stançani

Updated at October 29th, 2024, by Ivanna Parra

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Getting Started
    Users Accessibility New to Helpjuice? Start Here Content Management Multiple Languages/Translations & Localization Multilingual Knowledge Bases Analytics Video Tutorials
  • Customization
    Customization Guides
  • API V2
  • API V3 and Webhooks
  • Article Editor
  • Billing / Subscription
  • Authentication
  • Pricing
  • Swifty AI Chatbot
  • Swifty AI Helpbar
  • What's New
+ More

Table of Contents

Inserting Images In Articles Inserting Videos In Articles Supported Video Formats

With Helpjuice you can easily insert Images and Videos in the body of your articles.

Inserting Images In Articles

Helpjuice supports any image format and the size limit is 100MB.

Legacy Editor (WSYIWYG)

  1. Click New Article or edit an existing article
  2. Place the cursor where you want the image to be displayed
  3. Click Insert Image (Ctrl+P)
  4. Choose one of the options: Upload Image, By URL, or Browse the Uploads section

When you click on the image, the menu below will appear and you can adjust the image size, alignment, style, make advanced edits, and much more!

 

New Editor (WSYIWYG)

There are two options to insert an image in the New Editor:

Files Manager

  1. Click New Article or edit an existing article
  2. Place the cursor where you want the image to be displayed
  3. Click Files Manager > Upload a New File
  4. Choose the image you want to upload, drag & drop it or add the file URL > click Attach Files.

Copy & Paste

  1. Click New Article or edit an existing article
  2. Copy the image from your source
  3. Place the cursor where you want the image to be displayed
  4. Paste the image

When you click on the image, a menu will pop up where you will be able to change the alignment, size, styles, and more!

 

Markdown Editor

To insert images in articles (Markdown):

  1. Upload the image in the Files Manager section
  2. Once uploaded, copy the image link by clicking the file icon in the image
  3. Go to article editor, and click the image button
  4. An empty image code block will appear. Paste the URL you've copied inside the parentheses. Example below:
    ![](https://paste.the/copied/link-here.png)
 

Inserting Videos In Articles

Legacy Editor (WSYIWYG)

To insert videos in articles in the Old Editor:

  1. Click New Article or edit an existing article
  2. Place the cursor where you want the video to be displayed
  3. Click Insert Video
  4. Choose one of the options: By URL, Embedded Code, or Upload Video


 

 

New Editor (WSYIWYG)

There are three options to insert a video in the New Editor:

Files Manager

  1. Click New Article or edit an existing article
  2. Place the cursor where you want the image to be displayed
  3. Click Files Manager > Upload a New File
  4. Choose the video you want to upload, drag & drop it, or add the file URL > click Attach Files.

Video URL

Simply paste the video's URL directly into the article's body and the video will be embedded!

Embed Code

  1. Copy the video's embed code from the external source
  2. Click Insert HTML
  3. Paste the embed code and click the green check.
 

 

Supported Video Formats

  • Files Manager: webm, ogg and mp4 - The size limit is 5GB.
  • Upload from computer: webm, ogg and mp4 - The size limit is 100MB.
  • By URL: Youtube, DailyMotion, Yahoo, and Vidyard - The size limit is 100MB.
  • Embedded Code: For every other service, you can copy the Embed Code - There is no size limit.
how to upload images how to upload insert video inserting video inserting image

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • Article Versions And Revisions
  • How To Import Files As Articles
  • How To Link Articles
  • Overview: Article Editor Features

Copyright © 2025 - Helpjuice

Helpjuice, Inc. is a registered US Corporation, EIN # 45-2275731

Download W9
  • Help
  • Features
  • Pricing
  • About
  • Careers
  • Customers
  • Blog
  • Case Studies
  • Resources
  • Knowledge Base Examples
  • Privacy Policy
  • Terms of Service

Why is the knowledge base important?

With a knowledge base, you can allow your customers to self-help themselves, thus reducing your customer support by up to 60%. Furthermore, you can also have your team get instant answers to the questions they need without having to email themselves all using knowledge base software.

What is the purpose of a knowledge base?

The purpose of knowledge base software is to allow you to host your knowledge base/corporate wiki in one centralized 'hub'. Both your customers, and employees can now access information within seconds!

Made with from Miami, Bosnia, Morocco & Brasil

+1 (833) 387 3877 support@helpjuice.com
Expand