Requesting Expert Customization

If you need help with the code, our Customization Team will be happy to adjust the Knowledge Base to your needs!

Our pricing structure is designed to be transparent, fair, and flexible to accommodate your needs. This Knowledge Base article will guide you through the pricing details of our Expert Customization Service, emphasizing what is included in each type of customization. 

Can I Request a Pro Customization?

If the 'Request Pro Customization' button is greyed out, it means your current plan does not support Expert Customizations. Please contact support@helpjuice.com to upgrade.

Note that you still have the ability to customize the code on your own, as well as access our user-friendly interface that doesn't require any coding.

Customization Types

Overhaul

Transform your Knowledge Base with a complete rebuild, tailored to your design from the ground up. This is perfect for a fresh start with a new look and feel.

• Complete redesign of the front-end, such as designs from scratch
• Multiple category/article pages design, such as custom behaviors
• Custom navigation or deep redirects, such as complex redirects

Cost: $175 for a comprehensive rebuild (Prices might change in the future)

Medium

Need significant updates? Our Medium Changes service includes adjusting the categories design, redesigning elements, and modifying functionalities to better suit your needs. For instance:

• Partial redesign of the front-end, such as designs based on built-in themes
• Multiple category/article pages design, such as custom brands (white-labels)
• Adding custom sections on the front-end, such as static sections on the Home Page, announcements or copyright information

Cost: $60 for substantial updates (Prices might change in the future)

Minor

For quick tweaks like changing font size or minor modifications, our Minor Adjustments service is ideal. These small changes can make a big difference. For instance:

• Redesign of specific elements, such as article components
• Changing basic functionality, such as following articles or showing author information
• Create custom redirects, such as redirect from category A to category B
• Including embed codes, such as as Google Analytics or Custom Bots

Cost: $20 for minor tweaks (Prices might change in the future)

Default Credit Card Used

The credit card used by default is the one added to your knowledge base. If you are a Super Administrator or Administrator you can check this information by going to the Billing Page.

How To Submit a Customization Request 

• Open your Dashboard
• Click on the Customize icon 
• Click on Request Expert Customization
• Choose the Customization Type you want
• Attach your mockup (if any) and add all necessary instructions

What is Not a Customization Request

There are some important things we need to understand before submitting a customization request to reduce the change of them being canceled.

Before requesting frontend changes, here's what you should know based on common mistaken requests for customizations.