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How To Install Helpjuice

Welcome to Helpjuice, this is the first thing you should do.

Written by Amanda Stançani

Updated at October 10th, 2024, by Amanda Stançani

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Table of Contents

Installing Helpjuice is really easy. It takes just a few minutes to connect Helpjuice with your website. Embed Helpjuice Via Our Javascript Embed Code Helpjuice Javascript Embed for 1-page apps (hash based) Troubleshooting

Installing Helpjuice is really easy. It takes just a few minutes to connect Helpjuice with your website. 

📌 To see an example of a Javascript Embed Knowledge Base visit: https://javascript-example.helpjuice.com/

Embed Helpjuice Via Our Javascript Embed Code

Please note: If you'd like to use Helpjuice, behind an "authenticated wall" (i.e.: make sure people have to be logged in to view your knowledge base, the Javascript Embed Option is great, as it allows you to turn off access to your knowledge base, unless people visit it via the javascript embed)

You can use Helpjuice as a widget on your website. All you would need to do is copy-paste this code below anywhere on your website.

Best practice when using iframe code is to put it inside div with some class, so you can position it easier on your website. Embed code is below.

<div id="helpjuice_js_widget_content">
 <img src='https://helpjuice.com/images/cube-theme/loading.gif' class="helpjuice-loading-spinner" />
</div>
<script>
 var helpjuice_account_url = "https://YOUR_SUBDOMAIN.helpjuice.com";
</script>
<script src="https://s3.amazonaws.com/assets.helpjuice.com/helpjuice.min.js"></script>


📌 To see an example of a Javascript Embed Knowledge Base visit: https://javascript-example.helpjuice.com/ 

Helpjuice Javascript Embed for 1-page apps (hash based)

The following only applies for 1-page, hash based, apps. 

In case you are using a single page application, such as Ember or Angular, it's important to define a variable, where your knowledge base hash is living on.

  
The Helpjuice_preset_hash This would be the "base" of your helpjuice URL prefix, where Helpjuice is loaded. 

For example, if HJ is running on #settings/help, you would type settings/help as the helpjuice_preset_hash value. 

<div id="helpjuice_js_widget_content">
 <img src='https://helpjuice.com/images/cube-theme/loading.gif' class="helpjuice-loading-spinner" />
</div>
<script>
 var helpjuice_account_url = "https://YOUR_SUBDOMAIN.helpjuice.com";
 var helpjuice_preset_hash = ""; 
</script>
<script src="https://s3.amazonaws.com/assets.helpjuice.com/helpjuice.min.js"></script>

Troubleshooting

Internal articles not appearing, even if I'm logged in another tab

Embedding an <iframe> on your site won't send your session cookies to Helpjuice. The only solution for now is to change your KB to be hosted in a subdomain in your domain. Check this article for more details.

 
 

 

setup guide implementation steps

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  • How to Run Your Knowledge Base on a Subdirectory (e.g. /help)
  • How To Set Up Custom Domains

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