How To Import Content
Written by Amanda Stançani
Updated at October 18th, 2023, by Amanda Stançani
Table of Contents
Importing from XLS or CSV Copying Content Between Languages If the files are in a different format, contact us and our Import team will help you with migration!You can easily import content into your knowledge base! To access the Import Section:
- Click on your Profile Picture > Settings
- Click on the Import Section
- Choose the option that best fits your needs
Importing from XLS or CSV
When you start importing content into the KB, you can choose the format and configure the columns
If you import the file and receive a red error screen, it's probably because the file is .xlsx and not .xls. Try using the .xls format and if the error persists, contact us.
Copying Content Between Languages
Simply select the origin and destination and click on Copy Content. We will do the rest!
Helpjuice will not touch existing content in the destination language. This is an "all or nothing" operation. If any error occurs during the process (including validation), the entire process will be aborted and no changes will be made.
If the files are in a different format, contact us and our Import team will help you with migration!