You can use links to direct users to any URL, either to other Help Articles or to external pages.

Inserting Internal Links

To create Internal References and point the link to another page on your knowledge base:

• Click New Article or edit an existing article
• Type the @ sign
• A list of articles will be displayed and you just need to click on the article name to create a link. Alternatively, you can type the article's title to locate it.
• Once the link is created, you can edit the text to make it more user-friendly!
  • Click on the link > Edit Link and enter a new text
  • If you want it to open in a new tab, just check the Open in new tab box

Inserting External Links

Text Links:

• Select the text you want to display as a hyperlink
• Click on Insert Link in the editor toolbar
• After creating the link, you can edit the text, customize the style, set it to open in a new tab, or unlink the content

Image Links:

• Click on the image you want to link
• Click Insert Link
• After creating the link, you can edit the text, customize the style, set it to open in a new tab, or unlink the content

Inserting Article Content

You can not only create hyperlinks, but also Insert Content from Article A in Article B! 
To insert the body of an article in another article:

• Click to add a New Article or edit an existing article
• Click the Insert Article option in the editor toolbar
• Click on the article to insert it and that's it!