Custom URLs are one of the best ways to make your knowledge base more user-friendly!

What Are Custom URLs?

By default, Helpjuice automatically generates category URLs in an ID-category-name format. For articles, they will be generated from the article title, without IDs.

With Helpjuice custom URLs, you can edit the URL structure at two levels: Category and Question.

• The default URL format for Helpjuice Custom URLs is yoursubdomain.helpjuice.com/category-name/question-name
• If the question doesn't belong to a category, it will reside on yoursubdomain.helpjuice.com/question-name
• If you'd like to visit the category page, the URL will be yoursubdomain.helpjuice.com/category-name

Custom URL Categories

• Create a new category or click on the edit icon  to edit an existing one
• In the Slug section, edit the URL
  • If you leave this field empty, we will generate an URL in the ID-category-name format

Custom URL Articles

For question the process is similar to categories, but inside the article editor. 

• Open the question you want to edit
• Edit the URL and click Save Draft or Publish the article
• If you delete the custom slug and click Save Draft, Publish or simply hit Enter, we will generate an URL in the ID-category-name format