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How To Use Custom URLs

Written by Amanda Stançani

Updated at February 11th, 2021

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Custom URLs are one of the best ways to make your knowledge base more user-friendly!

What Are Custom URLs?

By default, Helpjuice automatically generates category URLs in an ID-category-name format. For articles, they will be generated from the article title, without IDs.

With Helpjuice custom URLs, you can edit the URL structure at two levels: Category and Question.

  • The default URL format for Helpjuice Custom URLs is yoursubdomain.helpjuice.com/category-name/question-name
  • If the question doesn't belong to a category, it will reside on yoursubdomain.helpjuice.com/question-name
  • If you'd like to visit the category page, the URL will be yoursubdomain.helpjuice.com/category-name

Custom URL Categories

  • Create a new category or click on the edit icon  to edit an existing one
  • In the Slug section, edit the URL
    • If you leave this field empty, we will generate an URL in the ID-category-name format

Custom URL Articles

For question the process is similar to categories, but inside the article editor. 

  • Open the question you want to edit
  • Edit the URL and click Save Draft or Publish the article
  • If you delete the custom slug and click Save Draft, Publish or simply hit Enter, we will generate an URL in the ID-category-name format




custom slug custom slug custom url

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