How to Embed Files into Articles
Written by Amanda Stançani
Updated at February 15th, 2024, by Amanda Stançani
Table of Contents
Common IssuesBy default, only PDFs will be displayed in an iframe when you drag & drop or upload them using the Files Manager option. Every other file will be displayed as an attachment (link).
However, you can still embed other files and for that, you need to get some specific embed codes that depend on the platform you are using.
Embedding Files from Your Computer
If you have the file saved locally, it is not possible to embed it into your articles (except for PDFs). In this case, what you need to do is upload the file to an online platform such as Google Drive or SharePoint and get the embed code provided by the platform you are using.
This process is not managed on the Helpjuice side, and instructions may vary depending on the service you are using, so please refer to the provider's documentation on how to obtain embed codes.
Embedding Files from Google Drive
Please refer to their documentation on how to generate embed codes
https://support.google.com/sites/answer/90569?hl=en
Once you have the code, go to the Helpjuice Article Editor, click Insert HTML, paste the code and save the changes.
Embedding Files from SharePoint
Please refer to their documentation on how to generate embed codes
Once you have the code, go to the Helpjuice Article Editor, click Insert HTML, paste the code and save the changes.
Embedding Files from Other Platforms
Please take a look at the documentation of the platform of your choice or contact their support team to get assistance with embed codes.
Once you have the code, the process on the Helpjuice side will be the same: go to the Helpjuice Article Editor, click Insert HTML, paste the code and save the changes.
Common Issues
Helpjuice does not manage the content displayed in the iframe, so if you encounter permission errors or any other error messages within the iframe, please refer to the documentation of the platform you are using and adjust the settings accordingly directly on the platform that hosts the content.