Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Book a Demo
  • Product Updates
  • Contact Us
  • Home
  • Article Editor

How to Embed Files into Articles

Add rich content from other platforms to make your articles more informative

Written by Amanda Helpjuice

Updated at September 23rd, 2025, by Amanda Helpjuice

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Getting Started
    Managing Users Permissions & Accessibility Content Management Analytics Video Tutorials
  • Article Editor
  • Swifty AI
  • Languages & Translations
  • Settings
    User Settings User Behavior Knowledge Base Settings Custom Domain
  • Authentication
  • Customization
    Customization Guides
  • API & Webhooks
    API V3 API V2
  • Billing / Subscription
+ More

Table of Contents

What Can Be Embedded How to Embed Content in an Article How to Get the Embed Code Embedding Files from Your Computer Embedding Files from Google Drive Embedding Files from SharePoint Embedding Files from Other Platforms Common Issues & Constraints Best Practices

Embedding external content into your Helpjuice articles allows you to enrich your help content with dynamic material. You can show content hosted elsewhere without forcing users to leave your knowledge base. This guide explains how to embed content safely and effectively using the current editor.

In this article, you’ll learn:

  • What kinds of content you can embed
  • How to embed content using embed codes or links
  • How Helpjuice handles embedded files from different sources
  • Common issues you might face
  • Best practices for embedding content

What Can Be Embedded

When uploaded or dragged into the article via Files Manager, PDFs will be displayed in an iframe. 

Other File Types: Most other types (e.g. Word docs, spreadsheets) will appear as downloadable attachments unless the platform you’re embedding from provides embed support. To embed these, host them somewhere that supplies embed cod

How to Embed Content in an Article

  1. Get the Embed Code or Link from the platform hosting the content (e.g. YouTube “Share → Embed”, Google Drive, or another service).
  2. Copy the HTML embed code, or in some cases a shareable link that auto‐embeds (e.g. YouTube link).
  3. In the Helpjuice editor, click Insert HTML.
  4. Paste the embed code into the HTML view.
  5. Save your changes.

How to Get the Embed Code

Embedding Files from Your Computer

If you have the file saved locally, it is not possible to embed it into your articles (except for PDFs). In this case, what you need to do is upload the file to an online platform such as Google Drive or SharePoint and get the embed code provided by the platform you are using.

This process is not managed on the Helpjuice side, and instructions may vary depending on the service you are using, so please refer to the provider's documentation on how to obtain embed codes.

 
 

Embedding Files from Google Drive

Please refer to their documentation on how to generate embed codes
https://support.google.com/sites/answer/90569?hl=en

 
 

Embedding Files from SharePoint

Please refer to their documentation on how to generate embed codes

https://support.microsoft.com/en-us/office/embed-a-presentation-in-a-web-page-or-blog-19668a1d-2299-4af3-91e1-ae57af723a60

 
 

Embedding Files from Other Platforms

Please take a look at the documentation of the platform of your choice or contact their support team to get assistance with embed codes.

 
 

Common Issues & Constraints

  • Permissions & Visibility: Because Helpjuice does not host or control externally embedded content, if the content has restricted permissions you may see errors or blank frames. Adjust settings in the host platform.
  • File Hosting: If the embed requires the file to be publicly accessible (or accessible by your KB readers), ensure the host sharing settings allow it.
  • Embed Code Validity: Broken or malformed embed code will result in content not showing correctly. Double-check that code is complete.
  • Size or Performance: Embeds can slow page load or cause layout issues; test the article after embedding.

Best Practices

  • Use trusted platforms for hosting embedded content (e.g. YouTube, Vimeo, Google Drive).
  • Always preview after embedding to see how it looks in live article view.
  • For documents or large content, consider linking as an attachment if embedding might be heavy or slow.
article integration content embedding

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • How Article Commenting Works
  • How to Convert Files to Articles via Drag & Drop
  • Overview: Article Editor Features

Copyright © 2025 - Helpjuice

Helpjuice, Inc. is a registered US Corporation, EIN # 45-2275731

Download W9
  • Help
  • Features
  • Pricing
  • About
  • Careers
  • Customers
  • Blog
  • Case Studies
  • Resources
  • Knowledge Base Examples
  • Privacy Policy
  • Terms of Service

Why is the knowledge base important?

With a knowledge base, you can allow your customers to self-help themselves, thus reducing your customer support by up to 60%. Furthermore, you can also have your team get instant answers to the questions they need without having to email themselves all using knowledge base software.

What is the purpose of a knowledge base?

The purpose of knowledge base software is to allow you to host your knowledge base/corporate wiki in one centralized 'hub'. Both your customers, and employees can now access information within seconds!

Made with from Miami, Bosnia, Morocco & Brasil

+1 (833) 387 3877 support@helpjuice.com
Expand