The Article Planner is like a Trello for your knowledge base AND you can take article requests from contact form submissions and decide whether you'd like to have that article appear on your knowledge base.

Overview of the Article Planner Feature

Why should I use this feature? 

Article requests is a fantastic way for you to keep track of all unfound/requested articles that are flowing through your knowledge base, that you could very easily convert into a article available, simply by dragging & dropping the Article Request into a Draft Article. 

Think of it as a Trello for all knowledge base ideas. 

How do I Enable/Disable this feature? 

To enable this feature:

• Click on your Profile Picture > Settings
• Click on Contact Form/Article Requests and turn on/off Add contact form submissions as new article requests
• If you enable the Only allow article requests from logged-in users option, only contact form submissions from logged-in users will be added as article requests

Accessing the Article Planner

• Access your Dashboard
• Click on the Article Planner option