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Getting Started

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Getting Started
    Users Accessibility New to Helpjuice? Start Here Content Management Multiple Languages/Translations & Localization Multilingual Knowledge Bases Analytics Video Tutorials
  • Customization
    Customization Guides
  • API V2
  • API V3 and Webhooks
  • Article Editor
  • Billing / Subscription
  • Authentication
  • Pricing
  • Swifty AI Chatbot
  • Swifty AI Helpbar
  • What's New
+ More

Getting Started

Get Started With Helpjuice In Under 30 minutes!

  • How to Run Your Knowledge Base on a Subdirectory (e.g. /help)
  • [In Progress] WCAG 2 Compliance

Users

  • How To Add Users
  • How To Delete Users
  • How To Create User Groups
  • How To Check User Activity
  • How To Automatically Assign Users To Groups
  • Users Section
  • How to Import & Manage Users
  • How to Set Up User Roles
  • What counts as a user?

Accessibility

  • Overview: Accessibility
  • How To Share Internal Categories with External Users
  • How To Share Internal Articles via Shareable URL

New to Helpjuice? Start Here

  • What Is A Knowledge Base?
  • How To Import Content
  • How To Change Your Company Name
  • How to Set Up User Roles
  • How to Import & Manage Users
  • How To Use Your Knowledge Base Behind A Login Wall
  • How To Install Helpjuice

Content Management

  • Article Planner (4 articles)
  • Managing Categories (6 articles)
  • Overview: Article Templates
  • How Does Find and Replace Work
  • How To Archive And Unarchive Content
  • How To Restore Deleted Content
  • How To Export Your Helpjuice Data
  • How To Create & Restore Backups
  • Overview: Creating an Article Glossary / Dictionary
  • Exporting Categories/Articles to a PDF
  • Overview: Link Checker Feature

Multiple Languages/Translations & Localization

  • Overview: Multiple Languages & Localization
  • Languages & Translations
  • How To Manage Translations From the Editor
  • How To Switch Languages On The Front End
  • How To Set The Default Knowledge Base Language
  • Languages & Translations
  • Languages & Translations Settings

Multilingual Knowledge Bases

  • Overview: Using Helpjuice Multilingual Knowledge Base Feature
  • How To Switch Languages On The Front End

Analytics

  • Overview: Analytics
  • Searches Tab
  • Articles Tab
  • Categories Tab
  • Users/Groups Tab
  • Downloading a Searches Report

Video Tutorials

  • What is Helpjuice? What is Knowledge Base Software?
  • Uploading Files in Your Knowledge Base
  • Dashboard - Managing Your Knowledge Base Content
  • Managing Users in Your Knowledge Base
  • Localizing/Translating Your Knowledge Base with 1 Click!
  • Knowledge Base Settings – Configurability
  • Importing Content From An Existing Knowledge Base Platforms
  • Knowledge Base Article Editor
  • Customizing Your Knowledge Base Look
  • Restoring & Backing up your Knowledge Base
  • Knowledge Base Article Planner
  • Knowledge Base Analytics
  • Real-Time Knowledge Base Activities

Popular Articles

  1. Privacy Policy (GDPR Updated)
  2. Terms of Service
  3. Helpjuice API v3
  4. Overview: Customization
  5. How To Integrate 3rd-party Apps Into Your KB
  6. Salesforce Integration
  7. Main Layout
  8. How To Set Up Custom Domains
  9. How can I export my questions, categories and other data?

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Why is the knowledge base important?

With a knowledge base, you can allow your customers to self-help themselves, thus reducing your customer support by up to 60%. Furthermore, you can also have your team get instant answers to the questions they need without having to email themselves all using knowledge base software.

What is the purpose of a knowledge base?

The purpose of knowledge base software is to allow you to host your knowledge base/corporate wiki in one centralized 'hub'. Both your customers, and employees can now access information within seconds!

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