If you want to share Internal Categories with External Users (without credentials to login), the best option is to use the URL Only. This feature allows you to share Internal Categories with external users via encrypted links.

All you have to do is follow these simple steps:

• Create a new category or click on the edit icon to edit an existing one
• Select the URL Only option
• Copy the link and share it with External Users!

Please note that this feature is only available for Public Knowledge Bases. If your Knowledge Base is Internal you will be able to share individual articles (not entire categories) by using the Shareable URL option