If you want to restrict access to your knowledge base, you can use it behind a Login Wall. If users are not logged in, they will be redirected to a login screen.

Internal Knowledge Bases

To make sure only connected users access your knowledge base:

1. Log Into Helpjuice
2. Click on your Profile Picture > Settings
3. Access the Accessibility & Privacy section
4. Turn on the Use your knowledge base internally only? option

When this option is enabled, all content will be created as Internal by default, and you can also apply stricter rules by setting them to Private. Learn about Accessibility Rules → Overview: Accessibility.

Customize your Login Page

Your Login page can be customized in the Customize Area. Learn more about the Login Page → Custom Login Page.

If you need any help customizing the look & feel of the login page, you can submit a customization request along with your requirements and our Customization Team will be more than happy to help!

Embedded Knowledge Bases

You can embed your Helpjuice Knowledge Base directly into your website, allowing you to control user authentication and leverage your existing user base. Additionally, Helpjuice supports multiple authentication methods to help streamline this process.

To embed your Knowledge Base:

1. Ensure that your content is set to Public. To do this, go to Settings > Accessibility & Privacy and toggle off the "Use your knowledge base internally only?" option. If this is not done, users will be prompted with a Sign-In page.
2. Enable the Accessible Only Via JavaScript option under the same Accessibility & Privacy settings. This will ensure your Knowledge Base is only accessible to users who are logged into your product, and it won’t be accessible directly from your Helpjuice subdomain (e.g., yoursubdomain.helpjuice.com). However, authenticated users will still be able to access it.

For detailed instructions on how to embed your KB, check out our guide: How To Install Helpjuice .