Languages & Translations
If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.
- Getting Started
- Article Editor
- API V2 (OLD)
- API V3
- Knowledge Base Settings
- Swifty (In-App Widget)
- Billing / Subscription
Have you ever had trouble creating a Knowledge Base in multiple languages? How to keep the same hierarchy, branding and design? How do you know that the original article has changed?
Having multilingual knowledge base is always a good idea for your business. It will help you to provide support, quality content, and resources to a wider audience.
With Helpjuice Languages & Translations feature it's very easy and simple to have a Knowledge Base in multiple languages and keep track of all languages being updated. Your Knowledge Base content can be translated/localized to as many languages as you select. Each language will have it's own content, branding, design, settings...
How to add a new language
Adding a new language is simple and straightforward. Simply go to yourkb/admin/settings/languages_and_translations and click on "Add new Language" button.
Once you click on Add new Language the popup will appear with few options:
Select a Language
Please select a language you want to create. We support, out of the box 49 languages!
Use Auto-Translate by Default
If you select this option together with Copy over existing content from default language, all your categories and articles will be copied from default language and automatically translated.
Assign Article to
You can assign your translators. Simply check this option and select translators. Once new language is created your translators will receive an email to translate your Knowledge Base.
Copy over existing content from default language
If you check this option all content from default language will be copied, otherwise new language will be created with no content.
Once you select your options simply click on Add Language button and your new language will be created based on selected options.
How to delete a language
To delete a language from your account simply go to yourkb/admin/settings/languages_and_translations and inside Knowledge Base Translations/Localizations section you will see all the current languages in your account. Simply click on the delete icon in upper right corner of the language you want to delete.
and a confirmation dialog box will appear saying that you will lose all the data if you delete this language.
How to sync from default language
It's very easy to keep all languages up to date with default using sync from default language option. Simply go to yourkb/admin/settings/languages_and_translations and inside Knowledge Base Translations/Localizations section you will see all the current languages in your account. Click on the Sync icon in upper right corner of the language you want to sync.
Confirmation dialog will appear saying that you are about to sync from default language with option to Automatically Translate content. If there's new content in default language that you don't have in the language you want to sync, that content will be copied to your language and all your current data will remain intact. You can choose if you want to just copy content or copy and Auto-Translate by checking Automatically Translate Synced Articles.
Click on Sync From Default Language button and your content will be synced and you will receive an email once it's finished.
Protected terms is a list of terms that should not be translated. Simply go to yourkb/admin/settings/languages_and_translations and inside Protected Terms section add terms that you want to stay intact during translation process. Type the term in input field and hit Enter.
Once you are done hit Save Changes.