How to Import Users
Written by Amanda Helpjuice
Updated at August 8th, 2025, by Ivanna Parra
Importing a list of users can save a lot of time, especially if you have tons of users!
Import Users
- Log into Helpjuice
- On your Dashboard, click on the Users button
- Click on the Import from CSV button
-
You have two options:
- Download an example
- Choose a file to import
The User Import will fail for:
- Users that already exist in the Knowledge Base
- Email addresses that are not in lowercase
File Structure
| First Name | Last Name | Job Title |
Data Dictionary
| First Name | The user's first name |
|---|---|
| Last Name | The user's last name |
| The user's email address (lowercase) | |
| Job Title | The user's job title |
Import Options
-
Assign User Role
The default is Internal Viewer, and you can adjust it before requesting the import.
Learn more about our User Roles → How to Set Up User Roles -
Assign User Group
Learn more about our User Groups → How To Create User Groups
FYI You can only assign one User Role and one User Group per import.
Import Example
FYI The import preview shows the first 10 rows of your CSV file but you can import as many users as your plan allows you to!
Detailed information about User Management → Users.