Articles Tab
Learn how to track and optimize article performance with Articles Analytics
Written by Amanda Stançani
Updated at October 11th, 2024, by Amanda Stançani
Table of Contents
What is the Articles Tab in the Analytics Section? Why are the Articles Analytics Important? How Do I Access this Tab? How Do I Filter the Data? How Do I Export the Data? Data Dictionary Additional Sections in the Articles TabWhat is the Articles Tab in the Analytics Section?
The Articles tab in the Analytics section provides a detailed breakdown of all your articles, including key metrics such as views, readings, likes, dislikes, and areas where answers may need improvement. It helps you monitor the performance of your content and track user engagement for individual articles.
Why are the Articles Analytics Important?
This section is crucial for understanding how users interact with your content. It provides insights into which articles are performing well and where improvements may be needed. By analyzing this data, you can optimize your articles for better user engagement, identify popular topics, and address areas with negative feedback.
How Do I Access this Tab?
To review how your Knowledge Base categories are being used, follow these steps:
- Open your Dashboard.
- Click on the Analytics icon.
- Once on the Analytics page, navigate to the Articles tab.
How Do I Filter the Data?
The Articles tab allows you to filter the analytics data by:
- Timeframe: You can set a specific date using the calendar option or choose from pre-defined filters such as Last 7 days, 30 days, or All time.
- Accessibility: Filter by Public, Internal, or Public & Internal content to get more focused insights.
How Do I Export the Data?
You can export the analytics data for articles in .XLS or .CSV format for further analysis. This export includes key metrics, allowing you to review article performance outside of Helpjuice, using tools like Excel or Google Sheets.
To do so, simply scroll to the bottom of the page and click on Export XLS or Export CSV, and the file will be automatically downloaded to your computer.
Data Dictionary
When exporting the .XLS or .CSV file, the following columns will appear to help you understand the exported data:
| Column | Description |
|---|---|
| Title | The title of the article |
| Views | The number of views the article got it the specified timeframe |
| Readings | The number of times the article was read (user spent more than 10 seconds on the page). |
| Likes | The number of likes the article received |
| Dislikes | The number of dislikes the article received |
| Avg. Time Spent | The average amount of time users spent on the article. |
| Last Updated | The date the article was last modified or updated. |
Additional Sections in the Articles Tab
This tab also contains specialized sections to help you identify top-performing and underperforming articles:
- Most Read Articles: Displays the articles with the highest number of readings.
- Most Viewed Articles: Shows the articles with the most views.
- Most Liked Articles: Lists the articles that received the most likes.
- Articles Users Most Spent Time On: Highlights the articles where users spent the most time.
- Answers to Improve: Identifies articles that have received negative feedback or suggestions for improvement.