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How To Share Internal Articles via Shareable URL

The Shareable URL feature allows you to share internal articles with external users using a special link.

Written by Denis Omerovic

Updated at September 26th, 2024, by Amanda Stançani

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Table of Contents

How to Create a Shareable URL? How To Regenerate a Shareable URL? How To Disable Article Access via Shareable URL?

Ever wanted to share internal content with public users, using a special URL? Our Shareable URL feature allows you to share Internal articles using a special URL (which you can always change)

How to Create a Shareable URL?

Old Editor

To create a Shareable URL simply click on the Access Level section on the left-side menu and under options (Public, Shareable URL, Internal and Private) select Shareable URL. Once you click on Shareable URL the pop-up will open, copy the link by clicking on it and hit save.

 
 

New Editor

To create a Shareable URL simply click on the Access Level section below the article's title and select Shared URL. Once you click on Shared URL the pop-up will open, copy the link using this button and hit save.

 

 
 

 

How To Regenerate a Shareable URL? 

In case you'd like to change the URL, for security purposes, you may do so very easily. 

Old Editor

To Regenerate a Shareable URL simply click on a Regenerate button in the Shareable URL pop-up. Once the new link is created, copy it and hit save!

 
 

New Editor

To Regenerate a Shared URL simply click on a Regenerate button in the Shared URL pop-up. Once the new link is created, copy it and hit save!

 
 

 

How To Disable Article Access via Shareable URL?

In case you'd like to no longer allow access to an internal article via a Shareable URL, you can do so by disabling access.

Old Editor

To disable the Shareable URL you have two options:

  1. Change the access level to Internal or Private
  2. In the Shareable URL pop-up click on Disable Link Sharing: the link will be automatically disabled and the access level will be switched to Internal.
 
 

New Editor

To disable the Shared URL you have two options:

  1. Change the access level to Internal or Private
  2. In the Shared URL pop-up click on Disable Link Sharing: the link will be automatically disabled and the access level will be switched to Internal.
 
 

 

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