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Customization

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  • Getting Started
    Users Accessibility New to Helpjuice? Start Here Content Management Multiple Languages/Translations & Localization Multilingual Knowledge Bases Analytics Video Tutorials
  • Customization
    Customization Guides
  • API V2
  • API V3
  • Article Editor
  • Swifty (In-App Widget)
  • Billing / Subscription
  • Authentication
+ More

Customization

Customizing The Look & Feel Of Your Knowledge Base

  • Knowledge Base Themes
  • Basic Customization
  • How To Restore Design Changes
  • How To Submit Customization Requests
  • How to Create a Custom Search?
  • Article Feedback
  • How To Customize a Knowledge Base Header & Footer
  • Troubleshooting: Missing glossary terms or definitions on article body.

Customization Guides
  • Overview: Customization
  • Shopify/Liquid Documentation
  • Shopify/Liquid Syntax
  • Standard Sections
  • Contextual Sections Guide / Custom (Category) Pages
  • How To Remove PDF/XLS/DOC Preview From Your Account
  • PDF Preview
  • How To Add Click To Zoom To Your Knowledge Base Images
  • Installing Google Analytics on Helpjuice
  • Content Preview

Popular Articles

  1. Privacy Policy (GDPR Updated)
  2. Terms of Service
  3. Helpjuice API v3
  4. Overview: Customization
  5. How To Integrate 3rd-party Apps Into Your KB
  6. Main Layout
  7. How To Install Swifty
  8. Salesforce Integration
  9. How can I export my questions, categories and other data?

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Why is the knowledge base important?

With a knowledge base, you can allow your customers to self-help themselves, thus reducing your customer support by up to 60%. Furthermore, you can also have your team get instant answers to the questions they need without having to email themselves all using knowledge base software.

What is the purpose of a knowledge base?

The purpose of knowledge base software is to allow you to host your knowledge base/corporate wiki in one centralized 'hub'. Both your customers, and employees can now access information within seconds!

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