Emil Hajric
emil+help@helpjuice.com

Emil activity

1 Articles Written Last Month

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Updated September 28th, 2016 by Emil Hajric

Can I upload videos directly to Helpjuice?

Unfortunately for now you can only embed videos, more information can be found here. If you want to suggest this feature or see if is already in production click here to go to our roadmap....

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Updated April 3rd, 2018 by Emil Hajric

How to change icons

I'm writing in regards to your question about changing category icons. I inserted the icon and I'll write short step by step procedure how you can do it by yourself, however, I encourage you to send me icons and I'll import it for you. Regarding procedure of changing icon, I just wanted to say that we will simplify this procedure in one of the futur...

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Updated June 13th, 2019 by Emil Hajric

GDPR - Compliance Statement

Introduction The EU General Data Protection Regulation (“GDPR”) comes into force across the European Union on 25th May 2018 and brings with it the most significant changes to data protection law in two decades. Based on privacy by design and taking a risk-based approach, the GDPR has been designed to meet the requirements of the digital age. The 21s...

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Updated September 1st, 2016 by Emil Hajric

Update Billing Information

Note: Only  Administrators  Can Update Billing Information.  To change your billing info:  1. Login to your account here.  2. Click on your Avatar  3. Click on Billing 4. Insert new billing info. Done! These details will be used for future payments....

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Updated September 4th, 2019 by Emil Hajric

How Article Commenting Works

Due to popular demand on our feedback forum, commenting is now live for beta users.   For existing users, we very much welcome and appreciate your feedback which you can leave on https://airtable.com/shrPL72Uy8AH7BbLX How Commenting Works? Commenting is a great way to collaborate over your articles, and ensure they are published to the standard of y...

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Updated August 5th, 2016 by Emil Hajric

Category Page

This page holds a list of subsequent categories and questions, as mentioned here, in a similar way to Index Page Helpjuice loops through the content to present it, but it takes from the current category to list subcategories and/or questions. The same structure also is used to subcategories inside categories and on it goes. Looping through subcatego...

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Updated September 17th, 2018 by Emil Hajric

Alert Block Example

Info Insert your text here Warning Insert your text here Success Insert your text here Success Insert your text here Error Insert your text here...

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Updated June 25th, 2018 by Emil Hajric

Is Helpjuice mobile friendly

Helpjuice is mobile friendly for: Internet Explorer Suppported Lotus Notes It's not supported...

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Updated June 13th, 2019 by Emil Hajric

(REDIRECT) GDPR DPA Contract

Web page redirects to https://app.hellosign.com/s/e1ff5f24 after 2 seconds automatically....

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Updated June 24th, 2016 by Emil Hajric

What are article revisions?

Article Revisions are previous versions of articles. Each time a user edits a article and saves the article as a draft or publishes the article a new revision is created.  To go through article versioning simply open up a article and click on revisions shown above the article title. ...

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Updated April 19th, 2016 by Emil Hajric

How Many Hours Of Customization Support Requests Do I Have?

Helpjuice Customization Support is our free premium concierge service which allows customers to have a very customized look & feel, like a lot of our showcase knowledge bases.  You can, of course, customize your knowledge base yourself, or have your team do it, or take advantage of the free support we offer with customizing your account. However...

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Updated June 23rd, 2016 by Emil Hajric

Setting Google Apps domain in Settings

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Updated May 8th, 2018 by Emil Hajric

Removing PDF/XLS/DOC Preview From Your Account

Our Instant Document Preview feature is a very helpful one that lets you instantly see PDFs, however, if you wish to not use it, it's very easy to disable. To disable Instant Document Preview, navigate to your Helpjuice Customization screen, select the main layout, and right before the </body> tag closes add the Javascript below, and click sav...

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Updated September 1st, 2016 by Emil Hajric

Upgrade Account / Subscription

Good news! Is your company growing up? It's time to upgrade your account. To upgrade your account please contact success@helpjuice.com. ...

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Updated August 3rd, 2016 by Emil Hajric

Main CSS

The CSS File will hold huge part of the visual rules for your Knowledge base. This file is included through the head section on the Main Layout, it is only advisable it's modification for users already familiar with CSS, any syntax doubt can be assessed through  here , or by direct contact with our support team Our product is compatible with SASS Va...

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Updated June 24th, 2016 by Emil Hajric

Activating More Users

To activate more users please contact success@helpjuice.com. ...

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Updated March 1st, 2017 by Emil Hajric

Making my PDF's Searchable

On a early February update we implemented a huge game changer, it gives off the hability to our server index PDF content to our search, that's right not only Title, text, tags and subtitle will be taken in consideration, the content inside your file will also appear on your search! To activate this feature it is fairly simple: Access your settings p...

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Updated August 6th, 2016 by Emil Hajric

Robot.txt

Web site owners use the /robots.txt file to give instructions about their site to web robots; this is called The Robots Exclusion Protocol. It works likes this: a robot wants to vists a Web site URL, sayhttp://www.example.com/welcome.html. Before it does so, it firstschecks for http://www.example.com/robots.txt, and finds: User-agent: * Disallow: / ...

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Updated November 3rd, 2017 by Emil Hajric

How Do I Get My API Key?

1) After logged in, click on the bottom-left corner and click on Settings 2) Once in settings, click on API Credentials 3) Mark "Require token for API?", copy the "Private Key" and click save!...

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Updated March 11th, 2018 by Emil Hajric

API Response Codes

This is the list of possible HTTP status from the API: 401 - Unauthorized - in case authentication is required but not provided 403 - Forbidden - in case the authenticated user doesn't have access to the requested data 404 - Not Found - in case the request data doesn't exist 422 - Unprocessable Entity - in case the data submitted is invalid...

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Updated August 23rd, 2018 by Emil Hajric

Forcing users to see HTTPS version

Set your account to display only the HTTPS version is super easy in Helpjuice.  It always will show the green lock at browser URL bar. However, in some cases it can return a red lock, which is not a good ideia. First of all, let's understand how to force HTTPS into your Knowledge Base. After, we'll understand in what circumstances it returns a red l...

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Updated February 11th, 2019 by Emil Hajric

Having Helpjuice Run On A Subdirectory Of Your Website (e.g. /help)

Having your knowledge base reside on a subdirectory of your website, rather than subdomain is better for SEO, and can make your knowledge base look more 'integrated' into your website. Luckily, the set-up to make this happen with Helpjuice takes only a few minutes if you are using NGINX or Apache for your server. An example of this in action would b...

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Updated November 27th, 2017 by Emil Hajric

Helpjuice 5.0

With Helpjuice 5.0, we've included quite a handful of amazing new features, including:  Article Versions & Article Difference View Custom Related Articles  Article Templates  ...and more features to come, including meta fields! What's New - Short Summary:  1) Versions and Revisions ( SEE MORE DETAILS ) 2) Article Templates 3) Related Articles...

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Updated July 15th, 2016 by Emil Hajric

Login Issues

If you are facing login issues try reseting your password. If this does not work try deleting your browser cookies.  If the above fails please contact success@helpjuice.com...

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Updated January 25th, 2017 by Emil Hajric

What is Swifty?

Swifty is an in-app support widget provided by Helpjuice. With Swifty, your users can instantly access your knowledge base articles, by simply opening the Swifty widget in the lower-right corner of their screen, and search/browse articles. The benefits of Swifty for your organization is that it offers an easy way for your customer base to leverage y...

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Updated June 24th, 2016 by Emil Hajric

Updating Invoice Email Settings

To update Invoice Email Settings please contact success@helpjuice.com ...

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Updated July 15th, 2016 by Emil Hajric

What is accessibility?

Accessibility within Helpjuice allows you to control which content is internal, external or encrypted.  Changing the accessibility can be done by selecting the category, clicking on actions, clicking on share and choosing the accessibility.  You can also change the accessibility within the text editor. Visibility options are shown on the right panel...

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Updated November 27th, 2017 by Emil Hajric

What Are Article Revisions and Versions ?

 Your browser does not support the video tag....

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Updated February 10th, 2017 by Emil Hajric

Index Page

The index page is the first loaded page when accessing your KB usually it counts with a grid containing the categories to ensure a friendly navigation to your end-user.  Just like the example below :   You can modify the structure of your index page to show any kind of static information such as texts and pre-defined links, and also generate dynami...

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Updated November 19th, 2018 by Emil Hajric

Slack Connected Successfully!

You're seeing this because you've now successfully installed the Helpjuice Slack Integration!  Congrats!  What now? Now that you have connected Helpjuice to your Slack account, Helpjuice will automatically send every Slack User that also has a Helpjuice account a message, letting them know about the Helpjuice Slack Integration and how it works. Any ...

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Updated July 15th, 2016 by Emil Hajric

Deleting a User

To delete a user follow the following steps: 1. Login to Helpjuice  2. Click on the Users button located on the side panel 3. Hover over which user you would like to delete  4. Click on the delete button located to the far right of the user ...

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Updated July 15th, 2016 by Emil Hajric

How to add keywords?

To add a Keyword follow the following steps:  1. Login to Helpjuice 2. Open article 3. Click Edit 4. Click Add Keyword (located above article title) 5. Hit Enter ...

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Updated June 24th, 2016 by Emil Hajric

How do I revert to a article revision?

To go through article versioning simply open up a article and click on revisions shown above the article title. ...

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Updated August 5th, 2016 by Emil Hajric

Thanks Page

This Page appears after the contact form is send, is completely customizable, using HTML, CSS and Javascript. Thanks Page on action  Want to know more about those technologies? More on HTML5: http://www.w3schools.com/html/html5_intro.asp More on CSS3: http://www.w3schools.com/css/css_intro.asp More on JS: http://www.w3schools.com/js/js_intro.asp...

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Updated January 26th, 2018 by Emil Hajric

Adding a new User

To add a new user follow the following steps: 1. Login to your Helpjuice account 2. Click on the Users button on the side panel 3. Click on the Plus icon in the top right corner  4. Enter the users information and assign a user role 5. Click on the Green check button...

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Updated June 24th, 2016 by Emil Hajric

Is There a Upload Size Limit?

There is a 10 Megabyte size limit to images and files. ...

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Updated March 22nd, 2019 by Emil Hajric

How to Submit a Customization Request

Customization requests are technical requests around the knowledge base design sent through the Customization Channel and your knowledge base is highly customizable so that it fits your needs. In order to request help from the Customization Support Team, you just need to request an Expert Customization through our Customization Request Portal:   Das...

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Updated July 25th, 2017 by Emil Hajric

Customization Overview

Need help customizing your Helpjuice KB, we prepared for you this section that contains a lot of info on using our basic customization panels as well as how to use Shopify/Liquid tags and get the most out of your KB theme. Creating themes for your Helpjuice page is not really that hard, first things firt, you need to know a little bit of the technol...

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Updated May 24th, 2019 by Emil Hajric

New Test Article

A good laugh can go a long way – we hope you like it. ...

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Updated April 8th, 2019 by Emil Hajric

How To Install Swifty

Installing Swifty Please note: Before Installing Swifty, You MUST Have A Helpjuice.com Account. To Install Swifty, you must have access to the web app you'd like Swifty to appear on. If you'd like for Swifty to appear on every page of your web-app, you'd simply paste the code on every page on your web-app. 1) Paste the Swifty Embed JS Script in your...

1 min reading time
Updated March 1st, 2017 by Emil Hajric

I'm not being redirect to my Dashboard after logging in

If although your dashboard settings are set to point to your dashboard but after logging you are redirect to your Knowledge Base front-end page you'll have to check if your Knowledge Base is using a CNAME make sure it is pointing to your account subdomain....

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Updated January 6th, 2019 by Emil Hajric

How to authenticate an API request?

1.    When account requires API Token:     1.1.    Guest with valid API Token can access both internal and external questions     1.2.    Guests with invalid API Token are not able to access KB at all. 2.    When account does not require API Token:     2.1. Guests are able to access external question, only if internal_kb option is not checked.     H...

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Updated February 10th, 2017 by Emil Hajric

Main Layout

To keep on going with your customization we assume you’re already familiar with HTML5 and CSS3 minimum, and read this introduction article and the article with basic Liquid markup language .     So let’s continue, as said on the introductory article the Main Layout document is responsible for the structure of the KB, said structure includes header, ...

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Updated July 15th, 2016 by Emil Hajric

Editing a User

To edit a user follow the follow the following steps: 1. Login to Helpjuice  2. Click on the Users button located on the side panel 3. Hover over which user you would like to edit  4. Click on the edit button located to the far right of the user ...

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Updated June 23rd, 2016 by Emil Hajric

Do Viewers Impact Pricing?

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Updated August 2nd, 2016 by Emil Hajric

How Can I Choose a Different Theme?

Using Helpjuice for the first time, your account gets automatically set to our basic theme: Initial theme On the follow through tutorial you get to choose a basic theme to your KB, those stock themes have a few options based on our favourites clients: Themes Options You can also chose a Theme over the Customization panel on the Themes tab: Choose ne...

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Updated July 27th, 2017 by Emil Hajric

Supported Video Platforms

Helpjuice works fine with the most popular platforms, like Vimeo or Youtube. You can also embed videos from any other service that provide an iframe embed code. Click here to see how to embed videos into your Knowledge Base. Note: some services provide embed codes with <script> tag, which is not allowed in our editor for security reasons. So, ...

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Updated January 31st, 2018 by Emil Hajric

Syntax Highlighting

Syntax Highlighting: ## heading * List item * A [link](http://example.com). Paragraphs are separated by a blank line. Scrolling through the code snippets: Heading ======= ## Sub-heading Paragraphs are separated by a blank line. Two spaces at the end of a line leave a line break. Text attributes _italic_, **bold**, `monospace`. Horizontal rule: --- B...

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Updated February 11th, 2019 by Emil Hajric

Guide: Article Planner & Requests

The Article Requests feature allows you to turn Contact Form Submissions from public and/or authenticated users as Article Requests that you can later on Delete or Accept as new Articles, as well as give you a kanban-like overview of your knowledge base.  It's a Kanban/Trello alternative for planning your knowledge base.  Overview of the Article Pla...

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Updated February 10th, 2017 by Emil Hajric

Question Page

The question page is the page loaded everytime a user access a question, just like in the example below :  You can customize it through the customization panel, essentially the question content is loaded through Shopify/Liquid in a similar way to the other pages. Objects and Variables A small guide to what can be accessed through Objects:   .name : ...

1 min reading time
Updated January 29th, 2018 by Emil Hajric

How to fix duplicated content for SEO improvement?

If you want to improve SEO ranking by fixing duplicated content warnings, you can use the following code inside your HEAD tag on the KB Template‍: {% if on_index_page %} <link rel="canonical" href="https://ADDRESS" /> {% elsif on_show_question_page %} <link rel="canonical" href="https://ADDRESS{{ question.url }}" /> {% elsif on_contact_u...

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Updated November 19th, 2018 by Emil Hajric

Slack Integration: Invalid Email

You are getting this page as you just tried using our Slack integration, and due to your Helpjuice email being different than Slack email, we cannot authorize you. What should I do if I'm seeing this article if I just tried installing the Slack integration? If you're getting this page after trying to install the Slack integration, please double chec...

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Updated November 15th, 2018 by Emil Hajric

Slack Integration Finished

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