Helpjuice Knowledge Base

GDPR - Compliance Statement

Published May 20th, 2020 by Emil Hajric

Introduction The EU General Data Protection Regulation (“GDPR”) comes into force across the European Union on 25th May 2018 and brings with it the most significant changes to data protection law in two decades. Based on privacy by design and taking a risk-based approach, the GDPR has been designed to meet the requirements of the digital age. The 21s

Zapier Integration

Published August 14th, 2020 by Emil Hajric

Zapier is a powerful automation tool that connects your favorite applications, allowing you to streamline workflows and automate repetitive tasks without any coding. With Zapier, you can create "Zaps" that automatically move data between applications and trigger actions based on specific events. Whether you want to integrate Helpjuice with your CRM,

How to Run Your Knowledge Base on a Subdirectory (e.g. /help)

Published May 20th, 2020 by Emil Hajric

Hosting your Knowledge Base on a subdirectory instead of a subdomain can improve SEO and create a more seamless experience between your website and Knowledge Base. Here's a comparison using yourDomain.com and /help as the subdirectory: Description URL Pattern Regular Helpjuice subdomain https://yourAccount.helpjuice.com Custom domain on a subdirecto

Overview: Customization

Published May 20th, 2020 by Emil Hajric

Need help customizing your Helpjuice KB, we prepared for you this section that contains a lot of info on using our basic customization panels as well as how to use Shopify/Liquid tags and get the most out of your KB theme. Creating themes for your Helpjuice page is not really that hard, first things first, you need to know a little bit of the techno

Looking up & Displaying Specific Category / Article information

Published October 11th, 2021 by Emil Hajric

Usage Looking up a specific category or article is helpful if you wish to loop through a specific category and it's children (great for tree navigation, etc.) and display it on your knowledge base. Examples of uses: Tree navigation - Look up a category, and list all it's children Displaying a specific style for a category or article ID. Displaying

Using AI to Automate Keyword Suggestions for Your Article

Published February 15th, 2023 by Emil Hajric

This feature can help you generate relevant and effective keywords for your articles without spending valuable time researching them yourself. With the ability to save time on this essential task, you can concentrate on what matters most: crafting high-quality content that engages your users. Why should I use it? Adding keywords to your articles wil

What are the Payment options?

Published January 17th, 2024 by Emil Hajric

We accept: All major credit and debit cards US Checks (for annual payments) International Bank Wires If you'd like to pay via Bank wire or US Check, please contact the support@helpjuice.com team

Main CSS

Published May 20th, 2020 by Emil Hajric

The CSS File will hold huge part of the visual rules for your Knowledge base. This file is included through the head section on the Main Layout, it is only advisable it's modification for users already familiar with CSS, any syntax doubt can be assessed through here , or by direct contact with our support team Our product is compatible with SASS Va

Contact Us Page

Published May 20th, 2020 by Emil Hajric

This special page can only be accessed over a direct link or a button to “contact support” or “contact us”, this form sends the info to the mail registered on the settings, although it is not the same form that appears when no search results were found. although both functionalities are exact the same they are both isolated code snippets, a suggesti

Category Page

Published May 20th, 2020 by Emil Hajric

This page holds a list of subsequent categories and questions, as mentioned here, in a similar way to Index Page Helpjuice loops through the content to present it, but it takes from the current category to list subcategories and/or questions. The same structure also is used to subcategories inside categories and on it goes. Looping through subcatego

Installing Google Analytics on Helpjuice

Published May 20th, 2020 by Emil Hajric

Helpjuice provides advanced reports about what your users are doing in your Knowledge Base, such as what customers are looking for, keywords, detailed activities for logged users, filters and much, much, much more. However, sometimes you could want to know additional information about your Knowledge base, which can be offered by Google Analytics, l

Main Layout

Published May 20th, 2020 by Emil Hajric

To keep on going with your customization we assume you’re already familiar with HTML5 and CSS3 minimum, and read this introduction article and the article with basic Liquid markup language . So let’s continue, as said on the introductory article the Main Layout document is responsible for the structure of the KB, said structure includes header,

API Response Codes

Published May 20th, 2020 by Emil Hajric

This is the list of possible HTTP status from the API: 401 - Unauthorized - in case authentication is required but not provided 403 - Forbidden - in case the authenticated user doesn't have access to the requested data 404 - Not Found - in case the request data doesn't exist 422 - Unprocessable Entity - in case the data submitted is invalid

Disaster Recovery plan for Helpjuice, Inc.

Published May 17th, 2021 by Emil Hajric

Helpjuice-Specific: As our instance is managed by Heroku, a Salesforce Company, running on Amazon, we are able to leverage world-class disaster recovery systems. Helpjuice, as a platform runs on Heroku, but the data is synced & backed up every hour, along with the application hosted on multiple servers, so getting up and running in case of a t

Article Decision Trees

Published May 20th, 2020 by Emil Hajric

What are Decision Trees? Decision trees are a simple way for you to present different answers, based on a series of answers to questions. Some people refer to it as 'troubleshooting'. How do Decision Trees work? With Decision trees, you are able to ask a series of linked questions, in order to present different responses based on the answers to tho

Overview: Multiple Languages & Localization

Published November 17th, 2020 by Emil Hajric

Article Languages & Translations allows you to translate and link content in more than 50 different languages. By adding translations to your articles, users can easily access the content in their preferred language with a click of a button How To Add Languages You can add languages in the Language & Translations Settings page at yoursubd

Thanks Page

Published May 20th, 2020 by Emil Hajric

This Page appears after the contact form is send, is completely customizable, using HTML, CSS and Javascript. Thanks Page on action Want to know more about those technologies? More on HTML5: http://www.w3schools.com/html/html5_intro.asp More on CSS3: http://www.w3schools.com/css/css_intro.asp More on JS: http://www.w3schools.com/js/js_intro.asp

How To Create & Restore Backups

Published May 20th, 2020 by Emil Hajric

What Are Backups? Helpjuice backups are automated or manually run backups of your entire knowledge base, including content, users, and files. These backups are saved to the cloud and can be downloaded as a zip file for safekeeping or restoration. You can access backups by clicking on the Backup and Restore icon, which will take you to the Backup &am

Custom Login Page

Published May 20th, 2020 by Emil Hajric

With Helpjuice, you can customize the login page that your users see when they log in. To access your custom login page, you can visit it via: https://yourSubdomain.helpjuice.com/users/sign_in. You can also edit your Invitation Emails to include this link, so users always see the customized login page. If someone tries to access your knowledge bas

(REDIRECT) GDPR DPA Contract

Published May 20th, 2020 by Emil Hajric

Web page redirects to https://app.hellosign.com/s/4pphP5t9 after 2 seconds automatically.

How To Fix Duplicated Content For SEO Improvement?

Published May 20th, 2020 by Emil Hajric

If you're looking to improve your SEO ranking and reduce duplicated content warnings, adding canonical tags to your knowledge base (KB) pages is a great place to start. Canonical tags tell search engines which version of a page is the "preferred" one, helping consolidate indexing and avoid penalization for duplicate content. Knowledge Base Template

Upgrade or downgrade your Helpjuice account / subscription

Published May 20th, 2020 by Emil Hajric

Good news! Do you need to add more users? It is time to upgrade your account. To upgrade your account please follow the following steps: Login to your account. Click on your initials or picture in the bottom left corner of your Helpjuice account. Click on Billing/Receipts Select the plan you would like to upgrade to or downgrade to.

What are Custom Invitation Emails in Helpjuice?

Published May 20th, 2020 by Emil Hajric

What are Custom Invitation Emails in Helpjuice? Custom Invitation Emails allow you to personalize the email sent to new users when you add them to your Helpjuice knowledge base. This feature enables you to align the invitation email with your brand and provide a more tailored onboarding experience for your team members. How to Customize Your Invitat

How To Change Your Company Name

Published August 30th, 2021 by Emil Hajric

With Helpjuice you can easily change the name of your Knowledge Base in a few simple steps. Open your KB account and click on Settings Click on Company Info on your settings page In the Company Name field enter the new information Once you have entered the details of the new company name, click on Save Changes!

Helpjuice Article Translation Fees

Published December 21st, 2023 by Emil Hajric

At Helpjuice, we provide a seamless auto-translation service to cater to your language requirements. Our pricing structure is designed to be transparent, fair, and flexible to accommodate diverse user needs. This knowledge base article will guide you through the pricing details for our auto-translation service, with a specific emphasis on text-only

How to extend your free trial

Published May 20th, 2020 by Emil Hajric

Purchasing software should never feel pressured. Although we offer a 14-day Free Trial to help you decide if Helpjuice is the perfect fit for your organization, this sometimes doesn't provide enough time for you to properly evaluate. Because of this, we offer the possibility for you to extend the trial time by an additional 7 days. Simply input you

How To Customize a Knowledge Base Header & Footer

Published August 22nd, 2021 by Emil Hajric

To Customize a knowledge base by attaching it's header & footer, all you need to do is make sure to grab the header & footer html and CSS (and any fonts, etc.) and attach it to the knowledge base using the Customization page. This entire process takes less than 8-10 minutes – takes me ~5 minutes as I use shortcuts. We recommend using the C

Question Page

Published May 20th, 2020 by Emil Hajric

The question page is the page loaded everytime a user access a question, just like in the example below : You can customize it through the customization panel, essentially the question content is loaded through Shopify/Liquid in a similar way to the other pages. Objects and Variables A small guide to what can be accessed through Objects: .name :

Helpjuice Glossary

Published July 21st, 2020 by Emil Hajric

This is a auto-generated Article of all your definitions within the glossary. Glossary This is a auto-generated Article of all your definitions within the glossary. All A B D E F G K N P U ASAP ASAP is an expression used to say As Soon As Possible body of the article explanation Body of the article change explanation bug bug is an expression to expl

Using AI to Automate Subtitle Suggestions for Your Article

Published February 16th, 2023 by Emil Hajric

This feature uses advanced AI engines to generate and suggest an informative and attractive subtitle for your articles without requiring you to spend valuable time researching it yourself. With the ability to save time on this essential task, you can concentrate on what matters most: crafting high-quality content that engages your users. Why should

How To Update Invoice Email Settings

Published May 20th, 2020 by Emil Hajric

To update Invoice Email Settings please contact legal@helpjuice.com

Overview: Link Checker Feature

Published March 26th, 2023 by Emil Hajric

The Link Checker feature saves time and effort by automatically checking all links in your Knowledge Base and by providing a user-friendly interface where you can easily fix any broken link found. Why should I use it? Broken links are links that do not work or lead to an error page, and they can be frustrating for users trying to access important in

AHow to Get the API Key

Published May 20th, 2020 by Emil Hajric

1) After logging in, click on the bottom-left corner and click on Settings 2) Once in settings, click on API Credentials 3) Mark "Require token for API?", copy the "Private Key" and click save! Please note that the the API Credentials settings Page is only accessible to Super Administrators and Account Owners. Additionally, the API key is required

Index Page

Published May 20th, 2020 by Emil Hajric

The index page is the first loaded page when accessing your KB usually it counts with a grid containing the categories to ensure a friendly navigation to your end-user. Just like the example below : You can modify the structure of your index page to show any kind of static information such as texts and pre-defined links, and also generate dy

How To Remove PDF/XLS/DOC Preview From Your Account

Published May 20th, 2020 by Emil Hajric

Our Instant Document Preview feature is a very helpful one that lets you instantly see PDFs, however, if you wish to not use it, it's very easy to disable. To disable Instant Document Preview, navigate to your Helpjuice Customization screen, select the main layout, and right before the </body> tag closes add the Javascript below, and click sav

How To Authenticate API Requests

Published May 20th, 2020 by Emil Hajric

1. When account requires API Token: 1.1. Guest with valid API Token can access both internal and external questions 1.2. Guests with invalid API Token are not able to access KB at all. 2. When account does not require API Token: 2.1. Guests are able to access external question, only if internal_kb option is not checked. H

Slack Integration: Invalid Email

Published May 20th, 2020 by Emil Hajric

You are getting this page as you just tried using our Slack integration, and due to your Helpjuice email being different than Slack email, we cannot authorize you. What should I do if I'm seeing this article if I just tried installing the Slack integration? If you're getting this page after trying to install the Slack integration, please double che

Slack Integration Video

Published March 7th, 2022 by Emil Hajric

Adding Helpjuice to Slack You can add Helpjuice to Slack by clicking here. Once you've signed in to your Slack workspace and authorized Helpjuice to access your Slack workspace, you'll be ready to start using our Helpjuice Slack integration. Using the Helpjuice Slack Integration Easy Search and Share With our Slack Integration, you can instantly se

SSO Auto-Accept

Published February 19th, 2024 by Emil Hajric

Auto-Accept allows KB administrators to make SSO onboarding easier for domains they own. As explained on our SSO guide, when an existing user joins a KB, this user has to accept an invitation that we send to his email. For companies with multiple KBs, this prevents users from having immediate access to new KBs, making onboarding take longer than it