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Emil

Emil Hajric

emil+helpjustsomechangeshere@helpjuice.com

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API Response Codes

Published May 20th, 2020 by Emil Hajric

Helpjuice API uses standard HTTP status codes to indicate the outcome of a request. Knowing what each code means helps you handle errors properly and build more robust integrations. In this article, you’ll learn: Common HTTP response codes used by the Helpjuice API What each response code indicates How to troubleshoot or handle errors Status Code Me

8046 Views 1 min

Helpjuice Glossary

Published July 21st, 2020 by Emil Hajric

This is a auto-generated Article of all your definitions within the glossary. Glossary This is a auto-generated Article of all your definitions within the glossary. All A B D E F G K N P U ASAP ASAP is an expression used to say As Soon As Possible body of the article explanation Body of the article change explanation bug bug is an expression to expl

6829 Views 1 min

Contact Us Page

Published May 20th, 2020 by Emil Hajric

This special page can only be accessed over a direct link or a button to “contact support” or “contact us”, this form sends the info to the mail registered on the settings, although it is not the same form that appears when no search results were found. although both functionalities are exact the same they are both isolated code snippets, a suggesti

10513 Views 1 min

Index Page

Published May 20th, 2020 by Emil Hajric

The index page is the first loaded page when accessing your KB usually it counts with a grid containing the categories to ensure a friendly navigation to your end-user.  Just like the example below :       You can modify the structure of your index page to show any kind of static information such as texts and pre-defined links, and also generate dy

15890 Views 1 min

Article Decision Trees

Published May 20th, 2020 by Emil Hajric

Article Decision Trees in Helpjuice allow you to create interactive, step-by-step guides within your articles. By presenting a series of questions with branching answers, you can lead users to tailored responses, enhancing their experience and helping them find solutions more efficiently. In this article, you’ll learn: What Article Decision Trees ar

16045 Views 17 Likes 2 min

Installing Google Analytics on Helpjuice

Published May 20th, 2020 by Emil Hajric

Helpjuice provides advanced reports about what your users are doing in your Knowledge Base, such as what customers are looking for, keywords, detailed activities for logged users, filters and much, much, much more.  However, sometimes you could want to know additional information about your Knowledge base, which can be offered by Google Analytics, l

9051 Views 1 min

How To Fix Duplicated Content For SEO Improvement?

Published May 20th, 2020 by Emil Hajric

If you're looking to improve your SEO ranking and reduce duplicated content warnings, adding canonical tags to your knowledge base (KB) pages is a great place to start. Canonical tags tell search engines which version of a page is the "preferred" one, helping consolidate indexing and avoid penalization for duplicate content. Knowledge Base Template

8157 Views 1 min

How to Run Your Knowledge Base on a Subdirectory (e.g. /help)

Published May 20th, 2020 by Emil Hajric

Hosting your Knowledge Base under a subdirectory (for example, https://yourdomain.com/help) instead of a separate subdomain can improve SEO and create a more unified experience for your users. It ensures your help center feels like a natural part of your site. In this article, you’ll learn: How to configure Apache or NGINX to serve Helpjuice from a

17135 Views 1 min

How To Customize a Knowledge Base Header & Footer

Published August 22nd, 2021 by Emil Hajric

To Customize a knowledge base by attaching it's header & footer, all you need to do is make sure to grab the header & footer html and CSS (and any fonts, etc.) and attach it to the knowledge base using the Customization page.  This entire process takes less than 8-10 minutes – takes me ~5 minutes as I use shortcuts.  We recommend using the C

7450 Views 1 min

What are Custom Invitation Emails in Helpjuice?

Published May 20th, 2020 by Emil Hajric

Custom Invitation Emails allow you to personalize the email sent to new users when you add them to your Knowledge Base. This feature enables you to align the invitation email with your brand and provide a more tailored onboarding experience for your team members. How to Customize Your Invitation Emails Step 1: Access the Invitation Email Template Go

8763 Views 1 min

How To Authenticate API Requests

Published May 20th, 2020 by Emil Hajric

Authentication ensures only authorized users can access your knowledge base content through the API. Helpjuice provides API Tokens to manage access for both external and internal content. In this article, you’ll learn: When an API Token is required How to authorize guests via API How to include the API key in requests Troubleshooting access issues W

11709 Views 15 Likes 1 min

Using AI to Automate Subtitle and Keywords

Published February 16th, 2023 by Emil Hajric

Helpjuice leverages AI to assist in generating engaging subtitles and relevant keywords for your articles. This feature streamlines the content creation process, saving you time and ensuring your articles are optimized for searchability. In this article, you’ll learn: How to enable AI-generated subtitles and keywords How to accept or reject AI sugge

6768 Views 1 min

Looking up & Displaying Specific Category / Article information

Published October 11th, 2021 by Emil Hajric

Usage Looking up a specific category or article is helpful if you wish to loop through a specific category and it's children (great for tree navigation, etc.) and display it on your knowledge base. Examples of uses:  Tree navigation - Look up a category, and list all it's children Displaying a specific style for a category or article ID. Displaying

6554 Views 1 min

Custom Login Page

Published May 20th, 2020 by Emil Hajric

With Helpjuice, you can customize the login page that your users see when they log in.  To access your custom login page, you can visit it via: https://yourSubdomain.helpjuice.com/users/sign_in. You can also edit your Invitation Emails to include this link, so users always see the customized login page.  If someone tries to access your knowledge bas

9443 Views 1 min

How to Get Your API Key

Published May 20th, 2020 by Emil Hajric

To interact with Helpjuice's API v3, you'll need a unique API key. This key authenticates your requests and grants access to your account's data. Follow the steps below to retrieve your API key. In this article, you’ll learn: How to access your API credentials page Steps to generate and copy your API key Important considerations for API key security

16814 Views 18 Likes 1 min

How to extend your free trial

Published May 20th, 2020 by Emil Hajric

Purchasing software should never feel pressured. Although we offer a 14-day Free Trial to help you decide if Helpjuice is the perfect fit for your organization, this sometimes doesn't provide enough time for you to properly evaluate.  Because of this, we offer the possibility for you to extend the trial time by an additional 7 days. Simply input you

7948 Views 1 min

Overview: Customization

Published May 20th, 2020 by Emil Hajric

Need help customizing your Helpjuice KB, we prepared for you this section that contains a lot of info on using our basic customization panels as well as how to use Shopify/Liquid tags and get the most out of your KB theme. Creating themes for your Helpjuice page is not really that hard, first things first, you need to know a little bit of the techno

27439 Views 1 min

Overview: Multiple Languages & Localization

Published November 17th, 2020 by Emil Hajric

This article explains how Helpjuice supports multilingual knowledge bases and content localization. You’ll learn: How to add and manage multiple languages How to create and link translations How to use automatic and manual translations How to provide a seamless experience for users across languages Video Walkthrough  Supported Languages and Translat

14184 Views 2 min

How to Integrate Helpjuice with Zapier

Published August 14th, 2020 by Emil Hajric

Zapier is a powerful automation tool that lets you connect Helpjuice with over 1,000 applications to streamline workflows and save time. With “Zaps,” you can automate repetitive tasks and move data seamlessly between Helpjuice and other tools like CRMs, spreadsheets, and communication platforms. In this article, you’ll learn: What Zapier does and wh

6890 Views 1 min

GDPR - Compliance Statement

Published May 20th, 2020 by Emil Hajric

Introduction The EU General Data Protection Regulation (“GDPR”) comes into force across the European Union on 25th May 2018 and brings with it the most significant changes to data protection law in two decades. Based on privacy by design and taking a risk-based approach, the GDPR has been designed to meet the requirements of the digital age. The 21s

14256 Views 5 min

How to Add, Edit, and Delete Users

Published May 20th, 2020 by Emil Hajric

This article explains how to manage users in Helpjuice, including adding new users, editing existing user information, and deleting users.  In this article, you’ll learn: How to add new users How to edit individual users How to delete users Adding Users To add a new user to your Helpjuice account: Navigate to Admin → Users. Click the Invite User but

10554 Views 1 min

How To Change Your Company Name

Published August 30th, 2021 by Emil Hajric

This article shows you how to update the name of your Knowledge Base in Helpjuice. It’s a quick process that helps ensure users see the correct company branding. In this article, you’ll learn: Where to find the company name field How to make the change What to check after saving Steps to Change the Company Name Log in to your Helpjuice account Click

6142 Views 1 min

Thanks Page

Published May 20th, 2020 by Emil Hajric

This Page appears after the contact form is send, is completely customizable, using HTML, CSS and Javascript. Thanks Page on action  Want to know more about those technologies? More on HTML5: http://www.w3schools.com/html/html5_intro.asp More on CSS3: http://www.w3schools.com/css/css_intro.asp More on JS: http://www.w3schools.com/js/js_intro.asp

11104 Views 1 min

How To Remove PDF/XLS/DOC Preview From Your Account

Published May 20th, 2020 by Emil Hajric

Our Instant Document Preview feature is a very helpful one that lets you instantly see PDFs, however, if you wish to not use it, it's very easy to disable. To disable Instant Document Preview, navigate to your Helpjuice Customization screen, select the main layout, and right before the </body> tag closes add the Javascript below, and click sav

8358 Views 1 min

Knowledge Base Link Checker

Published March 26th, 2023 by Emil Hajric

The Link Checker feature in Helpjuice automatically checks for broken links across your Knowledge Base, providing an easy-to-use interface to fix them. By ensuring that all links work correctly, you can improve the user experience and prevent frustration from users trying to access important information. In this article, you’ll learn: How the Link C

6722 Views 1 min

How to Integrate Helpjuice with Slack

Published May 20th, 2020 by Emil Hajric

Helpjuice integrates with Slack to help your team stay updated with knowledge base activity directly within Slack channels. This guide explains how to connect Slack, configure notifications, and troubleshoot common issues, including invalid emails during integration. In this article, you’ll learn: How to connect Helpjuice to Slack successfully How t

5796 Views 2 min

SSO Auto-Accept

Published February 19th, 2024 by Emil Hajric

Auto-Accept allows KB administrators to make SSO onboarding easier for domains they own. As explained on our SSO guide, when an existing user joins a KB, this user has to accept an invitation that we send to his email. For companies with multiple KBs, this prevents users from having immediate access to new KBs, making onboarding take longer than it

1639 Views 1 min

Category Page

Published May 20th, 2020 by Emil Hajric

This page holds a list of subsequent categories and questions, as mentioned here, in a similar way to Index Page Helpjuice loops through the content to present it, but it takes from the current category to list subcategories and/or questions. The same structure also is used to subcategories inside categories and on it goes. Looping through subcatego

10267 Views 1 min

Main Layout

Published May 20th, 2020 by Emil Hajric

To keep on going with your customization we assume you’re already familiar with HTML5 and CSS3 minimum, and read this introduction article and the article with basic Liquid markup language .     So let’s continue, as said on the introductory article the Main Layout document is responsible for the structure of the KB, said structure includes header,

23762 Views 3 min

(REDIRECT) GDPR DPA Contract

Published May 20th, 2020 by Emil Hajric

Web page redirects to https://app.hellosign.com/s/4pphP5t9 after 2 seconds automatically.

13367 Views 19 Likes 1 min

Disaster Recovery plan for Helpjuice, Inc.

Published May 17th, 2021 by Emil Hajric

Helpjuice-Specific:  As our instance is managed by Heroku, a Salesforce Company, running on Amazon, we are able to leverage world-class disaster recovery systems.  Helpjuice, as a platform runs on Heroku, but the data is synced & backed up every hour, along with the application hosted on multiple servers, so getting up and running in case of a t

6026 Views 1 min

Question Page

Published May 20th, 2020 by Emil Hajric

The question page is the page loaded everytime a user access a question, just like in the example below :  You can customize it through the customization panel, essentially the question content is loaded through Shopify/Liquid in a similar way to the other pages. Objects and Variables A small guide to what can be accessed through Objects:   .name :

12484 Views 1 min

Upgrade Or Downgrade Your Helpjuice Subscription

Published May 20th, 2020 by Emil Hajric

Need to add more users or adjust your subscription? Upgrading or downgrading your Helpjuice account is quick and straightforward. Follow the steps below to adjust your plan to better fit your needs. Steps to Upgrade or Downgrade Your Helpjuice Account: Login to Your Helpjuice Account Sign in using your account credentials. Access Your Billing Inform

11981 Views 1 min

What are the Payment options?

Published January 17th, 2024 by Emil Hajric

We accept:  All major credit and debit cards US Checks (for annual payments) International Bank Wires  If you'd like to pay via Bank wire or US Check, please contact the support@helpjuice.com team

1809 Views 1 min

Main CSS

Published May 20th, 2020 by Emil Hajric

The CSS File will hold huge part of the visual rules for your Knowledge base. This file is included through the head section on the Main Layout, it is only advisable it's modification for users already familiar with CSS, any syntax doubt can be assessed through  here , or by direct contact with our support team Our product is compatible with SASS Va

13099 Views 1 min
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Emil follows these articles

  • Troubleshooting Broken Images
  • How to Import Users
  • How To Share Internal Categories with External Users
  • Article Decision Trees
  • Installing Google Analytics on Helpjuice
  • Recently Updated Standard Section
  • How To Archive And Unarchive Content
  • How to Integrate Third-Party Apps into Your KB
  • How to Restore Deleted Content and Backups
  • Overview: Customization
  • How to Integrate Helpjuice with Olark
  • How To Switch Languages On The Front End
  • Overview: Multiple Languages & Localization
  • How to Integrate Helpjuice with Zapier
  • How To Install Helpjuice
  • How to Set Up User Roles
  • How To Automatically Assign Users To Groups
  • How to Add, Edit, and Delete Users
  • How To Set Up Custom Domains
  • Privacy Policy (GDPR Updated)
  • Terms of Service
  • Shopify/Liquid Global Objects
  • Helpjuice API v3
  • Standard Sections
  • How To Create User Groups
  • Contextual Sections Guide / Custom (Category) Pages
  • How to Set Up SSO with Okta
  • How to Reset Your Password
  • How to Integrate Helpjuice with Slack
  • How To Display Articles In Multiple Categories
  • Main Layout
  • Google Sign In
  • How Does Find and Replace Work
  • Shopify/Liquid Category Objects

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Why is the knowledge base important?

With a knowledge base, you can allow your customers to self-help themselves, thus reducing your customer support by up to 60%. Furthermore, you can also have your team get instant answers to the questions they need without having to email themselves all using knowledge base software.

What is the purpose of a knowledge base?

The purpose of knowledge base software is to allow you to host your knowledge base/corporate wiki in one centralized 'hub'. Both your customers, and employees can now access information within seconds!

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