Helpjuice Knowledge Base

How To Remove PDF/XLS/DOC Preview From Your Account

Published May 20th, 2020 by Emil Hajric

Our Instant Document Preview feature is a very helpful one that lets you instantly see PDFs, however, if you wish to not use it, it's very easy to disable. To disable Instant Document Preview, navigate to your Helpjuice Customization screen, select the main layout, and right before the </body> tag closes add the Javascript below, and click sav

Using AI to Automate Subtitle and Keywords

Published February 16th, 2023 by Emil Hajric

Helpjuice leverages AI to assist in generating engaging subtitles and relevant keywords for your articles. This feature streamlines the content creation process, saving you time and ensuring your articles are optimized for searchability. In this article, you’ll learn: How to enable AI-generated subtitles and keywords How to accept or reject AI sugge

Custom Login Page

Published May 20th, 2020 by Emil Hajric

With Helpjuice, you can customize the login page that your users see when they log in. To access your custom login page, you can visit it via: https://yourSubdomain.helpjuice.com/users/sign_in. You can also edit your Invitation Emails to include this link, so users always see the customized login page. If someone tries to access your knowledge bas

How to Run Your Knowledge Base on a Subdirectory (e.g. /help)

Published May 20th, 2020 by Emil Hajric

Hosting your Knowledge Base under a subdirectory (for example, https://yourdomain.com/help) instead of a separate subdomain can improve SEO and create a more unified experience for your users. It ensures your help center feels like a natural part of your site. In this article, you’ll learn: How to configure Apache or NGINX to serve Helpjuice from a

GDPR - Compliance Statement

Published May 20th, 2020 by Emil Hajric

Introduction The EU General Data Protection Regulation (“GDPR”) comes into force across the European Union on 25th May 2018 and brings with it the most significant changes to data protection law in two decades. Based on privacy by design and taking a risk-based approach, the GDPR has been designed to meet the requirements of the digital age. The 21s

Contact Us Page

Published May 20th, 2020 by Emil Hajric

This special page can only be accessed over a direct link or a button to “contact support” or “contact us”, this form sends the info to the mail registered on the settings, although it is not the same form that appears when no search results were found. although both functionalities are exact the same they are both isolated code snippets, a suggesti

Helpjuice Article Translation Fees

Published December 21st, 2023 by Emil Hajric

At Helpjuice, we provide a seamless auto-translation service to cater to your language requirements. Our pricing structure is designed to be transparent, fair, and flexible to accommodate diverse user needs. In this article, you'll learn: How auto-translation pricing is calculated What counts toward your translation usage Best practices to optimize

How To Authenticate API Requests

Published May 20th, 2020 by Emil Hajric

Authentication ensures only authorized users can access your knowledge base content through the API. Helpjuice provides API Tokens to manage access for both external and internal content. In this article, you’ll learn: When an API Token is required How to authorize guests via API How to include the API key in requests Troubleshooting access issues W

How To Change Your Company Name

Published August 30th, 2021 by Emil Hajric

This article shows you how to update the name of your Knowledge Base in Helpjuice. It’s a quick process that helps ensure users see the correct company branding. In this article, you’ll learn: Where to find the company name field How to make the change What to check after saving Steps to Change the Company Name Log in to your Helpjuice account Click

Index Page

Published May 20th, 2020 by Emil Hajric

The index page is the first loaded page when accessing your KB usually it counts with a grid containing the categories to ensure a friendly navigation to your end-user. Just like the example below : You can modify the structure of your index page to show any kind of static information such as texts and pre-defined links, and also generate dy

Thanks Page

Published May 20th, 2020 by Emil Hajric

This Page appears after the contact form is send, is completely customizable, using HTML, CSS and Javascript. Thanks Page on action Want to know more about those technologies? More on HTML5: http://www.w3schools.com/html/html5_intro.asp More on CSS3: http://www.w3schools.com/css/css_intro.asp More on JS: http://www.w3schools.com/js/js_intro.asp

What are the Payment options?

Published January 17th, 2024 by Emil Hajric

We accept: All major credit and debit cards US Checks (for annual payments) International Bank Wires If you'd like to pay via Bank wire or US Check, please contact the support@helpjuice.com team

How to Get Your API Key

Published May 20th, 2020 by Emil Hajric

To interact with Helpjuice's API v3, you'll need a unique API key. This key authenticates your requests and grants access to your account's data. Follow the steps below to retrieve your API key. In this article, you’ll learn: How to access your API credentials page Steps to generate and copy your API key Important considerations for API key security

Overview: Multiple Languages & Localization

Published November 17th, 2020 by Emil Hajric

This article explains how Helpjuice supports multilingual knowledge bases and content localization. You’ll learn: How to add and manage multiple languages How to create and link translations How to use automatic and manual translations How to provide a seamless experience for users across languages Video Walkthrough Supported Languages and Translat

How to Integrate Helpjuice with Slack

Published May 20th, 2020 by Emil Hajric

Helpjuice integrates with Slack to help your team stay updated with knowledge base activity directly within Slack channels. This guide explains how to connect Slack, configure notifications, and troubleshoot common issues, including invalid emails during integration. In this article, you’ll learn: How to connect Helpjuice to Slack successfully How t

How to Add, Edit, and Delete Users

Published May 20th, 2020 by Emil Hajric

This article explains how to manage users in Helpjuice, including adding new users, editing existing user information, and deleting users. In this article, you’ll learn: How to add new users How to edit individual users How to delete users Adding Users To add a new user to your Helpjuice account: Navigate to Admin → Users. Click the Invite User but

Main Layout

Published May 20th, 2020 by Emil Hajric

To keep on going with your customization we assume you’re already familiar with HTML5 and CSS3 minimum, and read this introduction article and the article with basic Liquid markup language . So let’s continue, as said on the introductory article the Main Layout document is responsible for the structure of the KB, said structure includes header,

Knowledge Base Link Checker

Published March 26th, 2023 by Emil Hajric

The Link Checker feature in Helpjuice automatically checks for broken links across your Knowledge Base, providing an easy-to-use interface to fix them. By ensuring that all links work correctly, you can improve the user experience and prevent frustration from users trying to access important information. In this article, you’ll learn: How the Link C

How to Integrate Helpjuice with Zapier

Published August 14th, 2020 by Emil Hajric

Zapier is a powerful automation tool that lets you connect Helpjuice with over 1,000 applications to streamline workflows and save time. With “Zaps,” you can automate repetitive tasks and move data seamlessly between Helpjuice and other tools like CRMs, spreadsheets, and communication platforms. In this article, you’ll learn: What Zapier does and wh

Overview: Customization

Published May 20th, 2020 by Emil Hajric

Need help customizing your Helpjuice KB, we prepared for you this section that contains a lot of info on using our basic customization panels as well as how to use Shopify/Liquid tags and get the most out of your KB theme. Creating themes for your Helpjuice page is not really that hard, first things first, you need to know a little bit of the techno

Main CSS

Published May 20th, 2020 by Emil Hajric

The CSS File will hold huge part of the visual rules for your Knowledge base. This file is included through the head section on the Main Layout, it is only advisable it's modification for users already familiar with CSS, any syntax doubt can be assessed through here , or by direct contact with our support team Our product is compatible with SASS Va

How To Fix Duplicated Content For SEO Improvement?

Published May 20th, 2020 by Emil Hajric

If you're looking to improve your SEO ranking and reduce duplicated content warnings, adding canonical tags to your knowledge base (KB) pages is a great place to start. Canonical tags tell search engines which version of a page is the "preferred" one, helping consolidate indexing and avoid penalization for duplicate content. Knowledge Base Template

Question Page

Published May 20th, 2020 by Emil Hajric

The question page is the page loaded everytime a user access a question, just like in the example below : You can customize it through the customization panel, essentially the question content is loaded through Shopify/Liquid in a similar way to the other pages. Objects and Variables A small guide to what can be accessed through Objects: .name :

Upgrade Or Downgrade Your Helpjuice Subscription

Published May 20th, 2020 by Emil Hajric

Need to add more users or adjust your subscription? Upgrading or downgrading your Helpjuice account is quick and straightforward. Follow the steps below to adjust your plan to better fit your needs. Steps to Upgrade or Downgrade Your Helpjuice Account: Login to Your Helpjuice Account Sign in using your account credentials. Access Your Billing Inform

What are Custom Invitation Emails in Helpjuice?

Published May 20th, 2020 by Emil Hajric

Custom Invitation Emails allow you to personalize the email sent to new users when you add them to your Knowledge Base. This feature enables you to align the invitation email with your brand and provide a more tailored onboarding experience for your team members. How to Customize Your Invitation Emails Step 1: Access the Invitation Email Template Go

(REDIRECT) GDPR DPA Contract

Published May 20th, 2020 by Emil Hajric

Web page redirects to https://app.hellosign.com/s/4pphP5t9 after 2 seconds automatically.

Helpjuice Glossary

Published July 21st, 2020 by Emil Hajric

This is a auto-generated Article of all your definitions within the glossary. Glossary This is a auto-generated Article of all your definitions within the glossary. All A B D E F G K N P U ASAP ASAP is an expression used to say As Soon As Possible body of the article explanation Body of the article change explanation bug bug is an expression to expl

How To Customize a Knowledge Base Header & Footer

Published August 22nd, 2021 by Emil Hajric

To Customize a knowledge base by attaching it's header & footer, all you need to do is make sure to grab the header & footer html and CSS (and any fonts, etc.) and attach it to the knowledge base using the Customization page. This entire process takes less than 8-10 minutes – takes me ~5 minutes as I use shortcuts. We recommend using the C

SSO Auto-Accept

Published February 19th, 2024 by Emil Hajric

Auto-Accept allows KB administrators to make SSO onboarding easier for domains they own. As explained on our SSO guide, when an existing user joins a KB, this user has to accept an invitation that we send to his email. For companies with multiple KBs, this prevents users from having immediate access to new KBs, making onboarding take longer than it

Installing Google Analytics on Helpjuice

Published May 20th, 2020 by Emil Hajric

Helpjuice provides advanced reports about what your users are doing in your Knowledge Base, such as what customers are looking for, keywords, detailed activities for logged users, filters and much, much, much more. However, sometimes you could want to know additional information about your Knowledge base, which can be offered by Google Analytics, l

API Response Codes

Published May 20th, 2020 by Emil Hajric

Helpjuice API uses standard HTTP status codes to indicate the outcome of a request. Knowing what each code means helps you handle errors properly and build more robust integrations. In this article, you’ll learn: Common HTTP response codes used by the Helpjuice API What each response code indicates How to troubleshoot or handle errors Status Code Me

Looking up & Displaying Specific Category / Article information

Published October 11th, 2021 by Emil Hajric

Usage Looking up a specific category or article is helpful if you wish to loop through a specific category and it's children (great for tree navigation, etc.) and display it on your knowledge base. Examples of uses: Tree navigation - Look up a category, and list all it's children Displaying a specific style for a category or article ID. Displaying

Article Decision Trees

Published May 20th, 2020 by Emil Hajric

Article Decision Trees in Helpjuice allow you to create interactive, step-by-step guides within your articles. By presenting a series of questions with branching answers, you can lead users to tailored responses, enhancing their experience and helping them find solutions more efficiently. In this article, you’ll learn: What Article Decision Trees ar

Category Page

Published May 20th, 2020 by Emil Hajric

This page holds a list of subsequent categories and questions, as mentioned here, in a similar way to Index Page Helpjuice loops through the content to present it, but it takes from the current category to list subcategories and/or questions. The same structure also is used to subcategories inside categories and on it goes. Looping through subcatego

Disaster Recovery plan for Helpjuice, Inc.

Published May 17th, 2021 by Emil Hajric

Helpjuice-Specific: As our instance is managed by Heroku, a Salesforce Company, running on Amazon, we are able to leverage world-class disaster recovery systems. Helpjuice, as a platform runs on Heroku, but the data is synced & backed up every hour, along with the application hosted on multiple servers, so getting up and running in case of a t

How to extend your free trial

Published May 20th, 2020 by Emil Hajric

Purchasing software should never feel pressured. Although we offer a 14-day Free Trial to help you decide if Helpjuice is the perfect fit for your organization, this sometimes doesn't provide enough time for you to properly evaluate. Because of this, we offer the possibility for you to extend the trial time by an additional 7 days. Simply input you