The Link Checker feature saves time and effort by automatically checking all links in your Knowledge Base and by providing a user-friendly interface where you can easily fix any broken link found.

Why should I use it?

Broken links are links that do not work or lead to an error page, and they can be frustrating for users trying to access important information.

By using the Link Checker feature, you can improve the overall user experience of your Knowledge Base by ensuring that all links are functioning correctly. This helps the users of your Knowledge Base access the information they need quickly and easily, which leads to increased customer satisfaction.

How do I use it?

The Link Checker always auto-checks your links every few days, so you don't have to worry about that. To use this feature, click on this button in the Dashboard's sidebar to access the Article Links page:

 On this page you will have access to all the broken links found in your articles, where you can:

• Replace each broken link with valid ones in all the articles they appear.
• Ignore a specific link.
• Check the articles where each broken link appears.
• Check if the link points to an external or internal location of your KB.
• Check the status error of each broken link. 

How to replace a link? 

By using this feature you can replace a broken link with a valid one in all the articles it appears in just a few clicks. To do so, follow the steps below:

1- Hover over a link.

2- Click the Edit button.

3- Enter the new URL and click the replace URL button.

3.1- You can also search for your published articles and categories links by entering the name of an article or category:

3.2- Then click on the article/category you are looking for:

4- Confirm the replace operation by clicking the “Yes, replace the URLs”. This will replace all the occurrences of the broken link in all articles that it appears. 

 How to ignore a link? 

By using this feature you can ignore a link that was temporarily broken by the time it was auto-checked but it's not anymore (a false-positive broken link). To do so, follow the steps below:

1- Click the “Ignore Link” button.

2- Click the “OK” button or type ENTER to confirm the operation.

What do error codes signify?

Error 404 

This error typically occurs when a link is either no longer accessible, incorrect, broken, or currently unavailable. 

Error 500 Internal Server Error

This error typically occurs when something goes wrong on a website's server, making it unable to handle a request properly.