Article Decision Trees
Decision trees are the best way to guide a user to the appropriate response based off asking a series of questions.
Written by Emil Hajric
Updated at May 8th, 2024, by Soukaina Zemmouri
Table of Contents
What are Decision Trees? How do Decision Trees work? Decision Trees Example How do I create a Decision Tree? Nested Decision Trees Can I customize Decision Trees?What are Decision Trees?
Decision trees are a simple way for you to present different answers, based on a series of answers to questions. Some people refer to it as 'troubleshooting'.
How do Decision Trees work?
With Decision trees, you are able to ask a series of linked questions, in order to present different responses based on the answers to those questions!
Decision Trees Example
Below is an example of a decision tree. It took us 60 seconds to make it using the Helpjuice Decision Trees editor.
This will determine if you should use decision trees.
Do you need to present different answers to the same question?
How do I create a Decision Tree?
It's super simple:
1. Go onto your Helpjuice Article that you want to create a decision tree.
2. Click on the decision tree icon 
3. You'll now see a decision tree, with your first question, and sample buttons/response prefilled. You can add as many buttons as you'd like, and clicking on one button will allow you to add children's questions/buttons to it.
You can also add images and videos to the questions and responses!
4. Once done, just preview it in your knowledge base view!
Nested Decision Trees
Please keep in mind that nested Decision Trees are not supported at the moment and you might experience issues 😕
However, you should be able to achieve the desired results using a single Decision Tree! Here is how you can do that: 
When authors are editing an article from the article editor, they have two buttons:
- With the Add Option button, they can add new branches (or responses) to the question above it;
- With the Add new Question button, they can add another question (just like a new Decision Tree)
Can I customize Decision Trees?
Absolutely! You can customize the alignment of the text as well as the color of the buttons.
Feel free to submit a customization request and we will be happy to apply these changes for you!
If you don't know how to do it, check out this helpful article: How To Submit Customization Requests.