What Are Backups?

Helpjuice backups are automated or manually run backups of your entire knowledge base, including content, users, and files. These backups are saved to the cloud and can be downloaded as a zip file for safekeeping or restoration.

You can access backups by clicking on the Backup and Restore icon, which will take you to the Backup & Restore page, where you can view all your automated and manual backups, and restore them if needed.

Automated Backups

Backups run automatically every 12 hours, with your data being stored for 7 days. You can customize the frequency of these backups by selecting from the following options:

• Every 12 hours
• Daily
• Weekly
• Monthly

Restoring & Downloading a Backup

Downloading a Backup

To download a backup, click on the Download icon next to the backup you want:

The downloaded zip file will include the following:

• account_id: Your account ID.
• uploads.csv: A table of all uploaded assets and their file names, with assets stored in the categories folder.
• groups.csv: A table of all groups created and their permissions.
• passes.csv: Unique category/question passes that define permission settings.
• categories: All uploaded image assets.
• answers.csv: All article content stored.
• questions.csv: All article data except for the content.
• categorizations.csv: All categorization data stored.
• categories.csv: All categories and their attributes.

Restoring a Backup

To restore content, users, or uploaded files, click on the Restore button next to the desired backup. A prompt will allow you to select which items to restore, and you can choose to restore all or just specific components.

If you check the Override existing data option, the restored data will replace any existing data. For example, if there are similar questions, the restored version will overwrite the current one.