To add a new user to your Helpjuice account:

1. Navigate to Admin → Users.
2. Click the Invite User button.
3. Fill in the required fields:

• Name: Enter the user's full name.
• Email: Provide the user's email address.
• Role: Select the appropriate role for the user (Viewer, Editor, or Admin).
• Group(s): Assign the user to one or more groups if needed.

4. Click Send Invitation.

The invited user will receive an email to set up their password and complete registration.

Editing Users Through the Dashboard

Edit Individual User

1. Log into your Helpjuice account.
2. Click on the Users button.
3. Hover over the user you wish to edit.
4. Click on the pencil (Edit) button.
5. Update the necessary information.
6. Click on the Edit User button to save changes.

Edit Multiple Users

1. Log into your Helpjuice account.
2. Click on the Users button.
3. Select the users you wish to update.
4. Update the Job Title, User Role, and/or Group.
5. Click on the Edit User button to confirm changes.

Editing Users Using API v3

To edit a user using the Helpjuice API:

1. HTTP Method: PUT
2. URL: https://<your-subdomain>.helpjuice.com/api/v3/users/:id

• Replace <your-subdomain> with your Helpjuice subdomain.
• Replace :id with the user ID.

Authentication

Fields

Example Request

1. API Endpoint

PUT https://<your-account>.helpjuice.com/api/v3/users/123

2. Request Body

In the body of the request, you should include the user data you want to update in JSON format. Here is an example of the body:

{
 "user": {
   "first_name": "John",
   "last_name": "Doe",
   "email": "john@doe.com",
   "role_id": "admin",
   "group_ids": [1, 2]
 }
}

Deleting Individual Users

To delete a user from your Helpjuice account:

1. Go to Admin → Users.
2. Find the user you want to remove.
3. Click the Delete icon (trash can) next to their name.
4. Confirm deletion in the popup window.

Deleting Multiple Users

Select the users you would like to remove and click on Delete.

You can also delete users via API. Check the Helpjuice API v3 article for more information.