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Article Editor

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Article Editor

Helpjuice Markdown & WYSIWYG Editor

  • Markdown And WYSIWYG
  • Overview: Article Editor Features
  • How To Create Articles
  • How To Use Custom URLs
  • How To Insert Images And Videos
  • How Article Commenting Works
  • Article Decision Trees
  • How To Link Articles
  • How To Display Articles In Multiple Categories
  • How To Improve Search Results (Keywords)
  • Article Versions And Revisions
  • Auto-Publish And Expiration Dates
  • Overview: Internal Sections of a Public Article
  • How To Import Files As Articles
  • Troubleshooting: Broken Images
  • How To Create Article/URL Redirects
  • Overview: Table of Contents

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Why is the knowledge base important?

With a knowledge base, you can allow your customers to self-help themselves, thus reducing your customer support by up to 60%. Furthermore, you can also have your team get instant answers to the questions they need without having to email themselves all using knowledge base software.

What is the purpose of a knowledge base?

The purpose of knowledge base software is to allow you to host your knowledge base/corporate wiki in one centralized 'hub'. Both your customers, and employees can now access information within seconds!

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