AI Article Request Feature
Create and manage content effortlessly with AI-powered requests
Written by Omar Ragheb
Updated at September 29th, 2025, by Amanda Helpjuice
Table of Contents
Creating Article Requests Responding to an Article Request Auto-Generated Article Requests Article Request Tracking System Settings Best PracticesThe AI Article Request feature in Helpjuice helps you identify content gaps and generate new articles quickly. Whether you submit requests manually or let AI automatically spot missing information, your knowledge base stays complete and up-to-date.
In this article, you’ll learn:
- How to create article requests manually or via AI
- How to respond to article requests using text, voice, or documents
- How auto-generated requests work
- How to track requests and manage system settings
Creating Article Requests
There are three ways to create an article request:
Article Planner
- Navigate to the Article Planner section
- Click the plus icon (+)
- Add your question, provide additional context, and select the experts who should help
- Click "Submit Request"
Once this is done experts will immediately receive an email notification.
No Results Page
When you search on your dashboard and find no results, the Article Request feature automatically pops up - making it super easy to request that missing content!
Helpjuice Chrome Extension
Open the Helpjuice Chrome Extension, click the “Request New Article” button, fill in the information and your request will be converted as soon as an expert replies. For more information, see Overview: Helpjuice Chrome Extension.
Contact Us
If “Add contact form submissions as new article requests” is enabled at your_account.helpjuice.com/admin/settings/article_requests, contact form submissions will be displayed as new requests.
Responding to an Article Request
No matter how you contribute, our AI processes everything to match your style and structure - all in seconds!
📝 Text Editor: Just write naturally - our AI handles the formatting
🎙️ Voice Recording: Prefer talking? Record it and we'll transform it into an article
📤 PDF Upload: Got a document ready? Upload it and we'll create an article
🔗 YouTube or Wizardshot Links: Share a video link and we'll turn it into an amazing article
Auto-Generated Article Requests
Our AI system works around the clock to:
- Analyze your content daily to spot gaps
- Create article requests for missing information
- Match requests with team members based on their expertise
You will see these auto-generated requests on your Article Planner section flagged as “Requested by Swifty AI”.
When users receive an article request email, they'll find an "Answer Now" button that provides instant access to contribute - even from an incognito window! This special link bypasses the usual login just for answering that specific request.
If they try to navigate to other KB areas from there, they'll be prompted to the login page.
Article Request Tracking
Track all requests in one place:
- Article Requests: See what's pending and track progress
- Draft Articles: Check out what's being worked on
- Articles in Review: Monitor content being reviewed
- Published Articles: Browse all your published content
System Settings
Customize how Article Requests work:
Basic Settings
- Form Submissions: Turn forms into article requests automatically
- User Restrictions: If enabled, only contact form submissions from logged-in users will be added as article requests
- Multiple Replies: Allow multiple team members to contribute insights before AI generates the final article
These options can be managed at your_company.helpjuice.com/admin/settings/article_requests
Processing Multiple Replies
- Enhancing Existing Version: New replies will improve the current version
- Creating a New Version combining all replies: Every new reply will trigger a new version, which will contain the insights of all previous version in addition to the new insights
- Generating Independent Versions: Each new reply will generate a new version containing only the new insights
These options can be managed at your_company.helpjuice.com/admin/settings/article_requests
Best Practices
- Use Article Requests to fill knowledge gaps promptly.
- Encourage multiple contributors for comprehensive content.
- Review auto-generated requests to maintain coverage.
- Track progress in Article Planner for a clear workflow.
- Customize AI settings to fit your team’s process.