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  • Integrations
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    New to Helpjuice? Start Here Users Accessibility Content Management Multiple Languages/Translations & Localization Multilingual Knowledge Bases Analytics Video Tutorials
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    Customization Guides
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Knowledge Base Settings

Change Knowledge Base Access, Privileges & Users

  • Email Notifications
  • How To Update Passwords
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  • How To Share Access Between Accounts
  • Signing Out Behavior
  • Signing In Behavior
  • Contact Form Emails
  • How To Index Article Attachments In Searches

Custom Domain
  • How To Set Up Custom Domains
  • SSL Certificates
  • Troubleshooting: Private Key Is Not Valid
  • Troubleshooting: Too Many Redirects
  • Having Helpjuice Run On A Subdirectory Of Your Website (e.g. /help)

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  • Single Sign-On Authentication

Security Preferences
  • How To Use Your Knowledge Base Behind A Login Wall
  • Accessible Only Via Encrypted URL
  • Accessible Only Via JavaScript
  • Allowed IPs
  • How To Ensure That Your Knowledge Base Isn't Indexed By Google

Popular Articles

  1. Privacy Policy (GDPR Updated)
  2. Terms of Service
  3. Helpjuice API v3
  4. How To Integrate 3rd-party Apps Into Your KB
  5. Main Layout
  6. Overview: Customization
  7. How can I export my questions, categories and other data?
  8. How To Performe Searches Through API
  9. How To Install Swifty

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Why is the knowledge base important?

With a knowledge base, you can allow your customers to self-help themselves, thus reducing your customer support by up to 60%. Furthermore, you can also have your team get instant answers to the questions they need without having to email themselves all using knowledge base software.

What is the purpose of a knowledge base?

The purpose of knowledge base software is to allow you to host your knowledge base/corporate wiki in one centralized 'hub'. Both your customers, and employees can now access information within seconds!

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