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  • Getting Started
    New to Helpjuice? Start Here Users Accessibility Content Management Multiple Languages/Translations & Localization Multilingual Knowledge Bases Analytics
  • Integrations
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  • GDPR
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    Customization Guides
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Knowledge Base Settings

Change Knowledge Base Access, Privileges & Users

  • Email Notifications
  • How To Update Passwords
  • How To Update Your Personal Information
  • How To Share Access Between Accounts
  • Signing Out Behavior
  • Signing In Behavior
  • Contact Form Emails
  • How To Index Article Attachments In Searches

Custom Domain
  • How To Set Up Custom Domains
  • SSL Certificates
  • Troubleshooting: Private Key Is Not Valid
  • Troubleshooting: Too Many Redirects
  • Having Helpjuice Run On A Subdirectory Of Your Website (e.g. /help)

Authentication
  • Single Sign On with ActiveDirectory Federation Services (ADFS)
  • Single Sign On with JSON Web Token
  • Single Sign On with Okta
  • Single Sign On with Azure AD
  • ActiveDirectory and LDAP
  • Google Sign In

Security Preferences
  • How To Use Your Knowledge Base Behind A Login Wall
  • Accessible Only Via Encrypted URL
  • Accessible Only Via JavaScript
  • Allowed IPs
  • How To Ensure That Your Knowledge Base Isn't Indexed By Google

Popular Articles

  1. Terms of Service
  2. Privacy Policy (GDPR Updated)
  3. How To Integrate 3rd-party Apps Into Your KB
  4. How can I export my questions, categories and other data?
  5. Main Layout
  6. How To Performe Searches Through API
  7. How To Retrieve Questions Through API
  8. How To Install Swifty
  9. Overview: Customization

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Why is the knowledge base important?

With a knowledge base, you can allow your customers to self-help themselves, thus reducing your customer support by up to 60%. Furthermore, you can also have your team get instant answers to the questions they need without having to email themselves all using knowledge base software.

What is the purpose of a knowledge base?

The purpose of knowledge base software is to allow you to host your knowledge base/corporate wiki in one centralized 'hub'. Both your customers, and employees can now access information within seconds!

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