The Review Process in Helpjuice helps you maintain the quality, accuracy, and consistency of your knowledge base content. It allows authors and reviewers to collaborate via comments, approvals, and configurable workflows so that each article meets your organization’s standards before it’s published.

In this article, you’ll learn:

• How to submit an article for review
• How reviewer notification and access works
• How to use internal comments for collaboration
• How to approve or disapprove an article
• How final approval and publication works
• How to configure review process settings

Submitting an Article for Review

1. Open the article you want reviewed.
2. Assign one or more reviewers.
3. If you want special focus, add a personalized note (e.g. “Please review section 2 for clarity”).
4. Submit the review request.

Reviewer Notification and Access

Once the review request is submitted, an automated email notification is sent to the assigned reviewers. The email includes a direct link to the article editor, where the reviewers can easily access and begin the review process.

Internal Comments for Collaboration

A key feature that enhances collaboration during the review process is internal comments. This allows users to provide detailed feedback on specific sections of the article. Once the reviewer opens an article, they can select any portion of text within the body and click on the comment icon to leave feedback. Comments can point out exact areas for adjustment, ensuring clarity and precision in the feedback process.

More information can be found here → How Article Commenting Works 

Approving or Disapproving the Article

Reviewers have the option to either approve or disapprove the article after completing their review. If they disapprove, they can leave a message detailing the required changes, providing clear feedback to the author. The author will receive a notification of the disapproval and can make the necessary edits before re-submitting the article for another round of review.

Articles need to be approved before they can be published, however, Super Admins/Admins/Collaborators may be able to bypass this rule to unlock the publishing action depending on your Review Process settings.

Review Process Settings

You can configure how the review process works inside your Helpjuice settings to match your team's workflow. The Review Process settings can be found in your settings page under the Knowledge Base Settings section.

Number of Approvals Required

Decide how many approvals an article in review needs before it can be published. You can choose to require that all reviewers approve the article or allow it to be published with the approval of any one of the reviewers.

 

 

Bypass Rules for Certain Roles

Determine who can publish an article in review before it receives the required approvals. You can select from three user roles: super admins, admins, and collaborators. This can include one role, any combination of two, all three, or none at all, meaning no user will be able to bypass the number of approvals rule.

 

 

 

Final Approval and Publication

• Once an article meets all requirements, a reviewer gives final approval. 
• The article is then tagged “Reviewed and Approved” and becomes ready for publication. 
• A confirmation message appears: “This article has been approved and is ready to be published.” 

By following these steps, you can ensure that your articles are reviewed efficiently, approved in a timely manner, and ready for your users to access!

Best Practices

• Always add context when you request a review (what exactly you want the reviewer to focus on).
• Use internal comments to guide improvements - point out sections needing clarity or specific corrections.
• After disapproval, implement the feedback thoroughly, then re-submit rather than rushing publication.
• Keep roles and settings clear: know who can approve, who can bypass, and what your organization’s standard is.
• Maintain consistency by having set criteria for approvals (style, accuracy, completeness, etc.).