What Are Related Articles?

The Related Articles section in Helpjuice is a feature designed to recommend relevant content to readers based on the article they are viewing. By automatically displaying related articles, this feature helps guide users to further information that might be of interest or use, making it easier for them to navigate your Knowledge Base.

Why You Should Use Related Articles

Including a Related Articles section can significantly improve user experience by:

• Boosting Engagement: By providing links to additional content, readers are encouraged to explore more articles, increasing time spent on your Knowledge Base.
• Improving Discoverability: Relevant articles are surfaced automatically, helping users find the information they need without conducting additional searches.
• Reducing Support Requests: When users can easily find related content on their own, they're less likely to reach out for support, saving time for both users and your team.

How the Related Articles Feature Works

Auto-generated using AI

By default, the Related Articles section is auto-generated using AI. This means that when a user views an article, our system will automatically select and display up to four related articles based on the content of the current page.

Manual Control

If you'd prefer to choose which articles are listed, you have the option to disable the auto-generate feature. You can manually select up to four articles to be displayed as related content. However, if auto-generation is disabled and no articles are selected, the system will still list up to four articles automatically to ensure the section remains functional.

Customization Options

While the Related Articles section is helpful for most users, you might prefer to remove it from certain articles or your Knowledge Base entirely. This can be done by submitting a Customization Request via the Customize Area. Our team will assist in either removing the section from specific articles or completely disabling it across your Knowledge Base.