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Content Management

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Getting Started
    New to Helpjuice? Start Here Users Accessibility Content Management Multilingual Knowledge Bases Analytics
  • Knowledge Base Settings
    Custom Domain Authentication Security Preferences
  • Article Editor
  • Customization
    Customization Guides
  • Swifty (In-App Widget)
  • Integrations
  • API
  • Billing / Subscription
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+ More

Content Management

  • Overview: Article Templates
  • How To Find And Replace Words
  • How To Archive And Unarchive Content
  • How To Restore Deleted Content
  • How To Export Your Helpjuice Data
  • How To Create & Restore Backups
  • Overview: Creating a Article Glossary / Dictionary
  • Exporting Categories/Articles to a PDF

Article Planner
  • Overview: Article Planner
  • How To Create Article Requests
  • How To Move Articles To The Articles In Review Column

Managing Categories

  • Overview: What Are Categories?
  • How To Create Categories / Subcategories
  • How To Move Content To Different Categories
  • How To Reorder Questions And Categories
  • How To Update Category Icons

Popular Articles

  1. How To Automatically Assign Users To Groups
  2. Privacy Policy (GDPR Updated)
  3. Terms of Service
  4. Having Helpjuice Run On A Subdirectory Of Your Website (e.g. /help)
  5. How To Set Up Custom Domains
  6. How To Install Helpjuice ?
  7. Single Sign On Authentication
  8. How To Install Swifty
  9. Single Sign On with ActiveDirectory Federation Services (ADFS)

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Why is the knowledge base important?

With a knowledge base, you can allow your customers to self-help themselves, thus reducing your customer support by up to 60%. Furthermore, you can also have your team get instant answers to the questions they need without having to email themselves all using knowledge base software.

What is the purpose of a knowledge base?

The purpose of knowledge base software is to allow you to host your knowledge base/corporate wiki in one centralized 'hub'. Both your customers, and employees can now access information within seconds!

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