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Content Management

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  • Getting Started
    Users Accessibility New to Helpjuice? Start Here Content Management Multiple Languages/Translations & Localization Multilingual Knowledge Bases Analytics Video Tutorials
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Content Management

  • Overview: Article Templates
  • How Does Find and Replace Work
  • How To Archive And Unarchive Content
  • How To Restore Deleted Content
  • How To Export Your Helpjuice Data
  • How To Create & Restore Backups
  • Overview: Creating an Article Glossary / Dictionary
  • Exporting Categories/Articles to a PDF
  • Overview: Link Checker Feature

Article Planner
  • Overview: Article Planner
  • How To Create Article Requests
  • How To Move Articles To The Articles In Review Column
  • Overview: AI Article Request Feature

Managing Categories

  • Overview: What Are Categories?
  • How to Create Categories and Subcategories
  • How To Move Content To Different Categories
  • How To Reorder Questions And Categories
  • How To Update Category Icons
  • How to Edit Categories

Popular Articles

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  4. Overview: Customization
  5. Salesforce Integration
  6. How To Integrate 3rd-party Apps Into Your KB
  7. How To Set Up Custom Domains
  8. Main Layout
  9. How can I export my questions, categories and other data?

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Why is the knowledge base important?

With a knowledge base, you can allow your customers to self-help themselves, thus reducing your customer support by up to 60%. Furthermore, you can also have your team get instant answers to the questions they need without having to email themselves all using knowledge base software.

What is the purpose of a knowledge base?

The purpose of knowledge base software is to allow you to host your knowledge base/corporate wiki in one centralized 'hub'. Both your customers, and employees can now access information within seconds!

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