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Content Management

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  • Getting Started
    New to Helpjuice? Start Here Users Accessibility Content Management Multilingual Knowledge Bases Analytics
  • Knowledge Base Settings
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  • API V2 (OLD)
  • API V3
  • Customization
    Customization Guides
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Content Management

  • Overview: Article Templates
  • How To Find And Replace Words
  • How To Archive And Unarchive Content
  • How To Restore Deleted Content
  • How To Export Your Helpjuice Data
  • How To Create & Restore Backups
  • Overview: Creating a Article Glossary / Dictionary
  • Exporting Categories/Articles to a PDF

Article Planner
  • Overview: Article Planner
  • How To Create Article Requests
  • How To Move Articles To The Articles In Review Column

Managing Categories

  • Overview: What Are Categories?
  • How To Create Categories / Subcategories
  • How To Move Content To Different Categories
  • How To Reorder Questions And Categories
  • How To Update Category Icons

Popular Articles

  1. Helpjuice API v3
  2. How To Automatically Assign Users To Groups
  3. Privacy Policy (GDPR Updated)
  4. Terms of Service
  5. How To Set Up Custom Domains
  6. Single Sign On Authentication
  7. How To Install Swifty
  8. Single Sign On with ActiveDirectory Federation Services (ADFS)
  9. Having Helpjuice Run On A Subdirectory Of Your Website (e.g. /help)

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Why is the knowledge base important?

With a knowledge base, you can allow your customers to self-help themselves, thus reducing your customer support by up to 60%. Furthermore, you can also have your team get instant answers to the questions they need without having to email themselves all using knowledge base software.

What is the purpose of a knowledge base?

The purpose of knowledge base software is to allow you to host your knowledge base/corporate wiki in one centralized 'hub'. Both your customers, and employees can now access information within seconds!

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