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Content Management

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  • Getting Started
    Users Accessibility New to Helpjuice? Start Here Content Management Multiple Languages/Translations & Localization Multilingual Knowledge Bases Analytics Video Tutorials
  • Customization
    Customization Guides
  • API V2
  • API V3
  • Article Editor
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  • Billing / Subscription
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Content Management

  • Overview: Article Templates
  • How To Find And Replace Words
  • How To Archive And Unarchive Content
  • How To Restore Deleted Content
  • How To Export Your Helpjuice Data
  • How To Create & Restore Backups
  • Overview: Creating a Article Glossary / Dictionary
  • Exporting Categories/Articles to a PDF
  • Overview: Link Checker Feature

Article Planner
  • Overview: Article Planner
  • How To Create Article Requests
  • How To Move Articles To The Articles In Review Column

Managing Categories

  • Overview: What Are Categories?
  • How To Create Categories / Subcategories
  • How To Move Content To Different Categories
  • How To Reorder Questions And Categories
  • How To Update Category Icons

Popular Articles

  1. Privacy Policy (GDPR Updated)
  2. Terms of Service
  3. Helpjuice API v3
  4. How To Integrate 3rd-party Apps Into Your KB
  5. Overview: Customization
  6. Main Layout
  7. How To Install Swifty
  8. Salesforce Integration
  9. How can I export my questions, categories and other data?

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Why is the knowledge base important?

With a knowledge base, you can allow your customers to self-help themselves, thus reducing your customer support by up to 60%. Furthermore, you can also have your team get instant answers to the questions they need without having to email themselves all using knowledge base software.

What is the purpose of a knowledge base?

The purpose of knowledge base software is to allow you to host your knowledge base/corporate wiki in one centralized 'hub'. Both your customers, and employees can now access information within seconds!

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