Some URL paths are reserved by Helpjuice for system pages and internal features. These reserved routes cannot be used as the URL slug for articles or categories. Attempting to use a protected slug may prevent your content from loading correctly or may redirect users to a Helpjuice system page instead.

What Are Reserved URLs?

A reserved URL, or protected route, is a path Helpjuice uses for built-in features or system pages. For example, paths like /search and /admin are already assigned to platform functionality. Articles or categories cannot use these paths as their slugs.

Common Reserved Routes

• /admin
• /users
• /dashboard
• /questions
• /_questions
• /categories
• /_categories
• /thanks
• /contact-us
• /search
• /authors
• /robots.txt
• /sitemap.xml
• /sso

This list is not exhaustive. Helpjuice may reserve additional routes depending on your configuration and platform updates.

How Reserved Routes Affect Content URLs

Each article and category uses a unique slug in its URL. If you attempt to use a reserved slug, such as /search for an article, it will conflict with the system route. Instead, choose a more specific or descriptive slug, like /search-guide or /using-search. The same applies to categories.

Troubleshooting URL Issues

• Change the slug to a more specific value if needed.
• Ensure no other article or category uses the same slug.
• Test the URL in a private browser window.
• Clear browser and knowledge base cache.
• Contact Helpjuice Support if the issue persists.

Best Practices

• Use descriptive, relevant slugs for articles and categories.
• Avoid generic or system-related slugs.
• Add context to short slugs to prevent conflicts.
• Test URLs after publishing.
• Update any links referencing the changed slug.
• Contact Helpjuice Support if unsure about a route's status.