How To Move Content To Different Categories
Discover the steps to effectively organize and transfer content between categories on your Knowledge Base
Written by Amanda Stançani
Updated at October 8th, 2024, by Amanda Stançani
Table of Contents
Via the Dashboard Via the Article Editor New Editor Legacy Editor Troubleshooting: Category Changes Reverting? Display Articles in Multiple CategoriesMoving categories (folders) or articles to a new location is simple! Just follow the steps below:
Via the Dashboard
- Log into Helpjuice.
- Go to your Dashboard.
- Select the content (category or article) you want to move.
- Click Actions > Move Category, then choose the new destination.
Via the Article Editor
New Editor
In the New Editor, you can quickly change an article’s category in the top left corner:
- Log into Helpjuice.
- Create a new article or access an existing one.
- Click on the current category (e.g., "Support Home") at the top header.
- Select the new destination for your article.
Legacy Editor
If you're using the Legacy Editor, here’s how to move an article:
- Log into Helpjuice.
- Create a new article or access an existing one.
- Click the button in the Category section.
- Select the new destination for your article.
Troubleshooting: Category Changes Reverting?
If your category changes keep reverting, check if you're following the accessibility rules:
- Public categories: Can contain any type of subcategories/questions (Public, Internal, or Private).
- Internal categories: Can only contain internal or private categories/questions, not public ones. (URL-Only categories behave as Internal categories.)
- Private categories: Can only contain private categories/questions and must have the same or fewer users/groups than the parent category.
For more details, check our guide on Content Accessibility → Overview: Accessibility.
Display Articles in Multiple Categories
You can also display an article in multiple categories without duplicating the content. Learn more about this feature → How To Display Articles In Multiple Categories.