The Helpjuice Chrome Extension allows you to quickly access your knowledge base from anywhere in your browser. You can search for articles, insert content inline, create new articles using AI, and even convert emails or tickets into KB articles. This extension is designed to streamline your workflow and make it easier to keep your knowledge base up to date.

In this article, you’ll learn:

• How to install the Helpjuice Chrome Extension
• How to search and insert articles using the extension
• How to create articles with AI from text or notes
• How to request new articles
• How to convert tickets, emails, or chats into KB articles
• How to manage multiple knowledge bases and customize settings

Installing the Helpjuice Chrome Extension

1. Open the Chrome Web Store.
2. Search for “Helpjuice Chrome Extension” or click here.
3. Click Add to Chrome.
4. Confirm by selecting Add Extension in the pop-up window.
5. After installation, the Helpjuice icon will appear in your Chrome toolbar.
6. Click the icon and log in with your Helpjuice account credentials to connect the extension to your KB.

Searching and Inserting Articles

Quick Search

1. Open the extension by clicking its icon in your Chrome toolbar or pressing Ctrl + Shift + H (default shortcut).
2. Type your search query.
3. Navigate search results using the arrow keys.
4. Press Enter to insert a link to the article or Shift + Enter to insert the full content.

 

 

Inline Search / Insert

1. In any text field (email, chat, document), type the trigger //.
2. Start typing keywords from your KB.
3. Select the desired article from the dropdown.
4. Insert a link or full content directly into your text.

 

 

Creating Articles with AI

1. Click Create via AI in the extension menu.
2. Highlight any text, note, or block of content in your browser.
3. Click the “generate” blue icon
4. Review the AI-generated draft.

Requesting New Articles

1. Open the extension and select Request New Article.
2. Fill in the topic, relevant details, and the person or team responsible.
3. Submit the request.
4. Track your requests from within the extension by clicking on View Article Request or go to the Article Planner section located at your_account.helpjuice.com/admin/article-planner.

Converting Tickets, Emails, and Chats into KB Articles

1. Navigate to a supported platform (Slack, Microsoft Teams, email, helpdesk tool).
2. Highlight the ticket, email, or chat content.
3. Right-click the content and select “Generate Helpjuice Article (text only)”.
4. Edit and save the new article in Helpjuice.

Managing Multiple Knowledge Bases

1. Switch between accounts if you have access to more than one KB.
2. Permissions are respected per account, ensuring secure access to the right articles.

Customizing Settings and Shortcuts

• Configure keyboard shortcuts for Quick Search and Inline Search.
• Adjust settings to control the behavior of inline insertion, AI creation, and article requests.
• Enable or disable triggers for inline search.
• Choose default insertion options (link vs. full content).
• Set preferences for AI-generated drafts.

Best Practices

• Use keyboard shortcuts to speed up article search and insertion.
• Review AI-generated drafts carefully before publishing.
• Track article requests regularly to avoid duplicate content.
• Use inline search to keep emails and chats consistent with your KB.
• Switch accounts thoughtfully when working with multiple knowledge bases to avoid inserting incorrect content.