Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Book a Demo
  • Product Updates
  • Contact Us
  • Home
  • Content Management
  • Managing Categories

What Are Categories in Helpjuice?

Organize your content for a cleaner knowledge base

Written by Amanda Helpjuice

Updated at September 29th, 2025, by Amanda Helpjuice

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Getting Started
    Managing Users Permissions & Accessibility Content Management Analytics Video Tutorials
  • Article Editor
  • Swifty AI
  • Languages & Translations
  • Settings
    User Settings User Behavior Knowledge Base Settings Custom Domain
  • Authentication
  • Customization
    Customization Guides
  • API & Webhooks
    API V3 API V2
  • Billing / Subscription
+ More

Table of Contents

Why Use Categories Example: Organized vs. Unorganized Content Best Practices

Categories in Helpjuice allow you to organize your content into clear sections, making it easier for users to navigate, find related topics, and get the answers they need.

In this article, you’ll learn:

  • Why categories are important for your knowledge base
  • How categories improve navigation and user experience
  • A simple example of how categories structure your content

Why Use Categories

Categories keep your knowledge base clean and structured. Without them, content can quickly become cluttered, making it difficult for users to find what they’re looking for.

By grouping articles into relevant categories, you:

  • Make navigation intuitive for readers.
  • Keep related content together.
  • Provide a clear, professional structure for your knowledge base.

Example: Organized vs. Unorganized Content

Customer Support

❌Unorganized: A customer searching for “Reset password” finds 12 different articles with slightly different instructions scattered across the knowledge base. They waste time opening multiple articles and might even contact support because they’re unsure which one applies.

✅ Organized: All password-related articles are grouped under a “Account Management” category. The customer clicks the category, sees clearly titled articles like “Resetting Your Password” and “Changing Your Email”, and solves their issue in seconds.

 
 

Internal Employee Training

❌Unorganized: A new hire looks for onboarding materials but finds random PDFs, articles, and policies spread across different areas with no clear structure. They feel overwhelmed and miss key steps in their training.

✅ Organized: Training content is structured under categories like “Getting Started”, “Policies & Compliance”, and “Tools & Software”. The employee follows the step-by-step categories, completing onboarding smoothly.

 
 

Software Product Documentation

❌Unorganized: Developers or customers trying to integrate an API have to scroll through dozens of technical articles with no clear grouping. They risk following outdated instructions.

✅ Organized: Documentation is categorized under “API Authentication”, “Endpoints”, and “Examples & Tutorials”. Users go straight to the right section and find what they need without frustration.

 
 

Best Practices

  • Use clear, descriptive category names.
  • Group related articles together.
  • Review categories regularly to ensure they still make sense.
how do i organize organize folder folders

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • How To Set Up Custom Domains
  • How To Use Your Knowledge Base Behind A Login Wall

Copyright © 2025 - Helpjuice

Helpjuice, Inc. is a registered US Corporation, EIN # 45-2275731

Download W9
  • Help
  • Features
  • Pricing
  • About
  • Careers
  • Customers
  • Blog
  • Case Studies
  • Resources
  • Knowledge Base Examples
  • Privacy Policy
  • Terms of Service

Why is the knowledge base important?

With a knowledge base, you can allow your customers to self-help themselves, thus reducing your customer support by up to 60%. Furthermore, you can also have your team get instant answers to the questions they need without having to email themselves all using knowledge base software.

What is the purpose of a knowledge base?

The purpose of knowledge base software is to allow you to host your knowledge base/corporate wiki in one centralized 'hub'. Both your customers, and employees can now access information within seconds!

Made with from Miami, Bosnia, Morocco & Brasil

+1 (833) 387 3877 support@helpjuice.com
Expand