How To Update Category Icons
Learn how to easily update the icons of your categories and create a more visually appealing user experience
Written by Amanda Stançani
Updated at October 18th, 2024, by Amanda Stançani
Table of Contents
Uploading Icons Custom Icon Format and Size Troubleshooting: Icons Not Being DisplayedAdding icons to your categories is a great way to improve the look & feel of your website. Helpjuice allows you to upload Custom Icons or use one of the icons of the Icon Picker option.
Uploading Icons
You can add icons through our Icon Picker or upload a Custom Image.
- Click on
> New Category or edit an existing one - Click on the Gray folder icon next to the Category name
- Choose an Icon or Upload a custom one
FYI Custom icons have priority over the icon picker, so if you select an icon and also upload a custom image, the image will be displayed. If you remove the image, the icon will be displayed.
Custom Icon Format and Size
We recommend uploading custom icons in .png format and a size of 96 x 96 pixels.
Troubleshooting: Icons Not Being Displayed
Sometimes, icons are not displayed due to the default styles of the theme chosen for your knowledge base, but this is fully customizable! For more information on how to submit a customization request take a look here.