Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Book a Demo
  • Product Updates
  • Contact Us
  • Home
  • Customization
  • Customization Guides

How to Customize Language-Specific Files

Learn how to effectively manage and customize knowledge base templates across multiple languages,

Written by Amanda Helpjuice

Updated at January 8th, 2026, by Guilherme Arantes

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Getting Started
    Managing Users Permissions & Accessibility Content Management Analytics Video Tutorials
  • Article Editor
  • Swifty AI
  • Languages & Translations
  • Settings
    User Settings User Behavior Knowledge Base Settings Custom Domain
  • Authentication
  • Customization
    Customization Guides Themes
  • API & Webhooks
    API V3 API V2
  • Billing / Subscription
+ More

Table of Contents

Templates Ensuring Comprehensive Updates

When managing a multilingual knowledge base, understanding how template customizations apply across different language versions is crucial. Not all modifications impact every language equally.

In this article, you'll learn:

  • The difference between global and language-specific templates.
  • Examples of global templates.
  • Examples of language-specific templates.
  • Steps to ensure changes are reflected across all language versions.

Templates

Templates are typically divided into:

  • Global Templates: These are universal settings that apply across all language versions
    • CSS stylesheets
    • JavaScript files
    • Robots.txt configuration
       
  • Language-Specific Templates: Customizations unique to individual language implementations
    • Index page layout
    • Question category pages
    • Contact pages
    • Author pages
    • Thank you pages

Ensuring Comprehensive Updates

When you modify HTML code templates, changes might initially appear only in the default language. To ensure comprehensive updates across all language versions, you'll need to:

  1. Verify the specific template you're editing.
  2. Check if the modification is global or language-specific.
  3. Apply changes to each relevant language template.
     

Always confirm your changes are reflected in the intended language versions before publishing.

 
localization guide

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • How To Authenticate API Requests
  • How To Create, Publish and Unpublish Articles

Copyright © 2026 - Helpjuice

Helpjuice, Inc. is a registered US Corporation, EIN # 45-2275731

Download W9
  • Help
  • Features
  • Pricing
  • About
  • Careers
  • Customers
  • Blog
  • Case Studies
  • Resources
  • Knowledge Base Examples
  • Privacy Policy
  • Terms of Service

Why is the knowledge base important?

With a knowledge base, you can allow your customers to self-help themselves, thus reducing your customer support by up to 60%. Furthermore, you can also have your team get instant answers to the questions they need without having to email themselves all using knowledge base software.

What is the purpose of a knowledge base?

The purpose of knowledge base software is to allow you to host your knowledge base/corporate wiki in one centralized 'hub'. Both your customers, and employees can now access information within seconds!

Made with from Miami, Bosnia, Morocco & Brasil

+1 (833) 387 3877 support@helpjuice.com
Expand