Your knowledge base loads fonts, scripts, and images from a small set of external domains. If your organization filters outbound traffic through a firewall, proxy, or security stack, those domains need to be reachable or parts of your knowledge base will not load correctly.

In this article, you’ll learn:

• Which domains a standard knowledge base requires
• Why the rules need to be domain-based
• Why a customized knowledge base may need additional domains
• How to request the list for your own account

Required Domains

The domains below are requested by a standard knowledge base across its Home Page, Category Page, Article Page, Author Page, Contact Us Page and Thanks Page.

Your own knowledge base address also needs to be reachable. For a standard setup this is yoursubdomain.helpjuice.com, and if you use a custom domain it is that address instead.

Why the Rules Need to Be Domain-Based

We do not publish or reserve a static IP range for these services. The addresses behind them belong to content delivery networks and change without notice.

Firewall and proxy rules therefore need to be written against the domain names rather than against IP addresses.

Customized Knowledge Bases

The list above covers a standard knowledge base. If your knowledge base has been customized, its theme may reference domains that are not on that list.

This commonly includes:

• Font and script providers used by a custom design
• Third-party widgets such as live chat or scheduling tools
• Analytics or tag management containers configured by your team
• Links pointing to your own internal systems

Requesting the List for Your Account

If your knowledge base has been customized, contact our support team and ask for a network requirements check against your account. We will review your knowledge base and confirm which additional domains it references.