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Ivanna Parra
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Callout Blocks
Published September 26th, 2024 by Ivanna Parra
Callout blocks are specialized content blocks in Helpjuice that let you emphasize key information - such as tips, warnings, or success messages - within your article. They help improve readability, ensure critical details aren’t missed, and make your content more engaging. In this article, you’ll learn: What callout blocks are and why they matter Th
Article Review Process
Published September 24th, 2024 by Ivanna Parra
The Review Process in Helpjuice helps you maintain the quality, accuracy, and consistency of your knowledge base content. It allows authors and reviewers to collaborate via comments, approvals, and configurable workflows so that each article meets your organization’s standards before it’s published. In this article, you’ll learn: How to submit an ar
Editor's Activities Section
Published September 30th, 2024 by Ivanna Parra
The Editor’s Activities Section shows a log of actions performed within the editor of a single article. It helps authors and editors see who changed what and when, improving transparency and helping with content review, version control, and collaboration. In this article, you’ll learn: What the Editor’s Activities Section is Why it’s important to tr
Related Articles
Published September 26th, 2024 by Ivanna Parra
The Related Articles section in Helpjuice recommends relevant content to readers based on the article they are viewing. It guides users to additional information, helping them navigate your knowledge base more efficiently. In this article, you’ll learn: What Related Articles are Why you should use Related Articles How Related Articles work (AI-gener
Files Manager
Published September 26th, 2024 by Ivanna Parra
The Helpjuice Files Manager is a centralized hub for uploading, storing, and managing all files used in your knowledge base articles. This includes images, videos, documents, and other file types. Using the Files Manager ensures files are always accessible and prevents broken links caused by external storage platforms. In this article, you’ll learn:
Helpjuice Webhooks
Published May 27th, 2024 by Ivanna Parra
Webhooks in Helpjuice allow your knowledge base to communicate with other applications by sending real-time HTTP POST requests when specific events occur. This enables seamless integration and automation of workflows, such as syncing user data or triggering external processes upon content updates. In this article, you’ll learn: The benefits of using
How to Contact Helpjuice Support: Your Options for Assistance
Published September 25th, 2024 by Ivanna Parra
At Helpjuice, we're dedicated to providing you with quick and efficient support whenever you need it. We offer several ways for you to get in touch with our team, ensuring you receive the help you need, when you need it. Here's how you can reach us: 1. Live Chat via the Intercom Widget For real-time assistance, the Intercom widget is available direc
How To Create Anchors Links
Published October 18th, 2023 by Ivanna Parra
Anchor links allow you to link to specific sections within an article or even a different article. This requires basic HTML editing, which can be done in Code View (Legacy Editor) or Source (New Editor). If you're comfortable making these changes, follow the steps below. Creating an Anchor in the Legacy Editor Linking to a Section in the Same Articl
How to Edit Categories
Published October 18th, 2023 by Ivanna Parra
Editing categories in Helpjuice allows you to modify names, icons, descriptions, access levels, and locations to keep your knowledge base structured and easy to navigate. In this article, you’ll learn: How to edit category names, icons, and descriptions How to change category slugs, locations, and access levels Troubleshooting tips if icons don’t di
Analytics - The Overview Section
Published May 20th, 2020 by Ivanna Parra
The Analytics page in Helpjuice helps you track how people are using your Knowledge Base - what they search for, which articles are most helpful, and how categories and users/groups are performing. These insights let you identify areas for improvement and make data-driven decisions. In this article, you’ll learn: What each Analytics tab shows (Searc
Improving Search and AI Responses in Swifty AI
Published January 15th, 2025 by Ivanna Parra
Swifty AI retrieves answers directly from your Knowledge Base. To make sure responses are clear, accurate, and useful, it’s important to organize and optimize your content. In this article, you’ll learn: How to structure your Knowledge Base for better search results Ways to optimize content with keywords and synonyms How to handle typos and spelling
What Are Keywords and How To Use Them
Published September 26th, 2024 by Ivanna Parra
Keywords are specific terms or phrases you can associate with your articles to improve their visibility in Helpjuice’s search results. Because the search engine gives priority to keywords, using them well ensures users can find relevant content even if their search terms don’t exactly match the article title or body. This guide shows what keywords a
Activities Section
Published September 26th, 2024 by Ivanna Parra
What is the Activities Section? The Activities section in Helpjuice gives you a complete overview of all the actions taking place within your account. Whether it’s users signing in, articles being updated, or categories being reordered, this section helps you keep track of every significant change or interaction. Why is the Activities Section Import
Custom Import Services
Published October 1st, 2024 by Ivanna Parra
What’s Our Custom Import Service? Helpjuice’s Custom Import Service is designed to make the migration process from your previous platform to Helpjuice seamless and stress-free. Whether you’re using platforms like Zendesk, Confluence, Help Scout, or even more uncommon sources like Google Sites and Notion, we handle the entire process for you. Our tea
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