How To Use Custom URLs
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- Getting Started
- Knowledge Base Settings
- Article Editor
- Swifty (In-App Widget)
- Billing / Subscription
Custom URLs are one of the best ways to make your knowledge base more user-friendly!
What Are Custom URLs?
By default, Helpjuice automatically generates category URLs in an ID-category-name format. For articles, they will be generated from the article title, without IDs.
With Helpjuice custom URLs, you can edit the URL structure at two levels: Category and Question.
- The default URL format for Helpjuice Custom URLs is yoursubdomain.helpjuice.com/category-name/question-name
- If the question doesn't belong to a category, it will reside on yoursubdomain.helpjuice.com/question-name
- If you'd like to visit the category page, the URL will be yoursubdomain.helpjuice.com/category-name
Custom URL Categories
- Create a new category or click on the edit icon to edit an existing one
- In the Slug section, edit the URL
- If you leave this field empty, we will generate an URL in the ID-category-name format
Custom URL Articles
For question the process is similar to categories, but inside the article editor.
- Open the question you want to edit
- Edit the URL and click Save Draft or Publish the article
- If you delete the custom slug and click Save Draft, Publish or simply hit Enter, we will generate an URL in the ID-category-name format