Contact Form Emails
Written by Amanda Helpjuice
Updated at August 8th, 2025, by Ivanna Parra
All knowledge bases come with a Contact Us form, which can be customized according to your needs. For more information on how to request a customization check this article.
Contact Form Recipients
You can always change the email address to which Helpjuice sends contact form submissions. To change where Helpjuice emails are sent to:
- Click on your Profile Picture > Settings
- Access the Contact Form section
- In the Support E-mail field, enter the desired email address
- If this field is left empty, the account owner will receive the contact form emails.
FYI By default, the Support E-mail Subject is set to [Support] {{ question.name }}, but you can change it to anything else!
Avoiding Spam
In order to avoid spam, we can add reCAPTCHA to the Contact Us form.
You just need to follow these steps:
- Generate a v2 key pair at https://www.google.com/recaptcha/admin/create
- Access yoursubdomain.helpjuice.com/admin/settings/contact_form
- Fill in the reCAPTCHA fields
- Send us a customization request, and will implement it for you!