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Accessible Only Via Encrypted URL

Restricting Access to Your Knowledge Base with a Secure Link

Written by Amanda Helpjuice

Updated at September 22nd, 2025, by Amanda Helpjuice

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Table of Contents

Enabling Access via Encrypted URL Sharing the Encrypted URL Regenerating The Encrypted Link Best Practices

You may want to keep your knowledge base private and only share it with specific people. In these cases, Helpjuice allows you to make your knowledge base accessible only via an encrypted URL. This ensures that your content stays hidden from the public and can only be viewed by those who have the secure link.

In this article, you’ll learn:

  • How to enable access via encrypted URL
  • How to share the encrypted URL securely
  • Best practices for keeping your KB private

Enabling Access via Encrypted URL

  • Click on your Profile Picture > Settings.
  • Access the Accessibility & Privacy section.
  • Turn on Accessible only via encrypted URL.
  • Click Save Changes.
  • Share the encrypted link generated.

Once enabled, your knowledge base will no longer be accessible through its normal URL - only through the encrypted one provided by Helpjuice.

If users try to access a regular URL, a 404 page will be displayed.

 

Sharing the Encrypted URL

You can share the encrypted link with teammates, partners, or clients who need access.

  • Anyone without the link will not be able to access your knowledge base - a 404 page will be displayed.
  • If you want to stop sharing access, you can generate a new encrypted URL.

Regenerating The Encrypted Link

If you gave the link to the wrong person, all you have to do is click Regenerate Token and the old link you gave to the wrong person will no longer be valid and your knowledge base won't be accessible if someone tries to re-use the old URL token.

Please note that all users who have access to the secret link will be able to see all Public and Internal content by default.

 

Best Practices

  • Keep the link secure: Only share it with people you trust.
  • Regenerate if compromised: If you suspect the URL has been shared too widely, regenerate it in your settings.
security restric access restricting access encripted

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With a knowledge base, you can allow your customers to self-help themselves, thus reducing your customer support by up to 60%. Furthermore, you can also have your team get instant answers to the questions they need without having to email themselves all using knowledge base software.

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