When you're creating content for your Knowledge Base, it's important to ensure that crucial information stands out. That’s where callout blocks come in. Callouts are designed to highlight key messages or sections of your article, making it easy for readers to notice important details. Here's everything you need to know about using callout blocks effectively.

What Are Callout Blocks?

Callout blocks are specialized text boxes that you can add to your articles to draw attention to specific information. They help break up the text and emphasize key points, making your content more engaging and easier to read. Whether you're sharing important instructions or cautioning readers about potential issues, callouts ensure those details won't be overlooked.

Types of Callout Blocks

There are four types of callout blocks available, each serving a different purpose:

Info Callout

Use this to highlight general information that might be useful to readers. It’s a great way to call attention to tips, advice, or helpful reminders.

 

Warning Callout

If there’s something readers should be cautious about, the warning callout is the right choice. It’s perfect for alerting users to potential issues or things they should avoid while following instructions.

 

Success Callout

Celebrate milestones, achievements, or completed tasks with the success callout. This block is ideal for emphasizing positive outcomes or confirming that something has been successfully accomplished.

 

Danger Callout

For more serious alerts or critical information that readers must not ignore, the danger callout is your go-to. This type of callout is often used to warn of risks or severe consequences.

 

Why You Should Use Callouts

• Highlight Key Information: Callouts make important details stand out, ensuring readers don’t miss critical points within your article.
• Improve Readability: By breaking up dense text, callouts allow for smoother navigation and a more enjoyable reading experience, especially for users skimming for essential information.
• Focus Attention: With their distinct appearance, callouts naturally draw the reader’s eye to the most relevant parts of your content, enhancing overall engagement.
• Clarify Critical Points: Callouts help separate routine information from vital warnings or tips, ensuring users understand the significance of certain sections quickly and clearly.

By incorporating callouts into your Knowledge Base articles, you can ensure that your readers find and understand the most important information quickly and effectively.