US English (US)
BS Bosnian

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Book a Demo
  • Product Updates
  • Contact Us
English (US)
US English (US)
BS Bosnian
  • Home
  • Customization
  • Customization Guides
  • Pages

Index Page Concept

The index page is the first page loaded when accessing the Knowledge Base

Written by Guilherme Arantes

Updated at July 19th, 2020, by David growhackscale

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Getting Started
    Users Accessibility New to Helpjuice? Start Here Content Management Multiple Languages/Translations & Localization Multilingual Knowledge Bases Analytics Video Tutorials
  • Customization
    Customization Guides
  • API V2
  • API V3 and Webhooks
  • Article Editor
  • Billing / Subscription
  • Authentication
  • Pricing
  • Swifty AI Chatbot
  • Swifty AI Helpbar
  • What's New
+ More

The index page is the first page loaded when accessing the Knowledge Base. It usually counts with a grid containing the all categories or at least the top categories to ensure a friendly navigation to the end-user. Check the Standard Sections article ‍to obtain a comprehensive list of sections.


Index Page on the Helpjuice's Template Engine

The highlighted section represents the content of the Index Page theme file located on the customize section.


Index Page Concept

How do the users find what they're looking for?

  1. Search results - They may search for keywords or questions;
  2. Links navigation - They may click on a category or a question link;

That is the main purpose of the Index/Landing Page: Help the user on finding the content.

On the Index Page, it's very good to have some of the Standard Sections listed below:

  • Popular Questions Standard Section;
  • Recently Updated Standard Section;
  • Top Categories Standard Section;
  • Root Questions Standard Section.


What should be done on the Index Page?

Proper Branding. The Knowledge Base should be as similar as possible to the main site and follow the company branding. Check the Template Customization‍ article to understand how you can customize the site.

Contact Us Section. This section usually display a message that reads similar to "Can't find what you're looking for? Contact Us" with a Contact Us button. It'll be used when the user does not find what they're looking for on the Knowledge Base - ideally, it would be placed on the footer or in the end of the template as users should try searching before contacting.


Ideal Sizes

The search bar should be as large as possible on the landing page - this is the most important feature the user will use on the site.

The navigation links - category tree or sidebar links - would be as much as explicit as possible.

Good examples:

help.helpjuice.com

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • Category Page Concept
  • What are Custom Invitation Emails in Helpjuice?
  • Overview: Analytics
  • Salesforce Integration

Copyright © 2025 - Helpjuice

Helpjuice, Inc. is a registered US Corporation, EIN # 45-2275731

Download W9
  • Help
  • Features
  • Pricing
  • About
  • Careers
  • Customers
  • Blog
  • Case Studies
  • Resources
  • Knowledge Base Examples
  • Privacy Policy
  • Terms of Service

Why is the knowledge base important?

With a knowledge base, you can allow your customers to self-help themselves, thus reducing your customer support by up to 60%. Furthermore, you can also have your team get instant answers to the questions they need without having to email themselves all using knowledge base software.

What is the purpose of a knowledge base?

The purpose of knowledge base software is to allow you to host your knowledge base/corporate wiki in one centralized 'hub'. Both your customers, and employees can now access information within seconds!

Made with from Miami, Bosnia, Morocco & Brasil

+1 (833) 387 3877 support@helpjuice.com
Expand