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Standard Sections

The Standard Sections are a key feature on the knowledge base template

Written by Guilherme Arantes

Updated at February 4th, 2023, by Amanda Stançani

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The Standard Sections list contains:

  • Recently Updated Articles: This is a list with the most recently updated/created questions. See more information at Recently Updated Standard Section;‍ 
  • Root Questions: This is a list with the questions on the root level (the dashboard) - sometimes these questions are very important and need to be highlighted. See more information at Root Questions Standard Section‍;
  • Categories Navigation: This is the list of all the categories under the Knowledge Base. See more information at Categories Navigation Standard Section‍;
  • Roots/Top Categories: This is the list of the categories on the root level (the dashboard). See more information at Top Categories Standard Section;‍ 
  • Popular Questions: This is the list of the most viewed questions. See more information at Popular Questions Standard Section.‍ 

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Why is the knowledge base important?

With a knowledge base, you can allow your customers to self-help themselves, thus reducing your customer support by up to 60%. Furthermore, you can also have your team get instant answers to the questions they need without having to email themselves all using knowledge base software.

What is the purpose of a knowledge base?

The purpose of knowledge base software is to allow you to host your knowledge base/corporate wiki in one centralized 'hub'. Both your customers, and employees can now access information within seconds!

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