What counts as a user?
Learn what makes someone a user, and discover the criteria for counting as a user.
Written by Eldin Hajric
Updated at September 30th, 2024, by Eldin Hajric
Table of Contents
What is a user? Do customers count as users? Is there a way to make only editors impact pricing? FAQWhat is a user?
A user is the main difference between our plans. A user is anybody who is added in the Helpjuice backend in the users section.
If a user is a Super Administrator, Administrator, Collaborator, Draft Writer or Internal Viewer they would impact pricing.
Do customers count as users?
No. Customers do not count as users, unless they are physically added into the users list.
Is there a way to make only editors impact pricing?
Yes - instead of adding internal viewers in the Helpjuice backend you can make your Knowledge Base accessible only via encrypted URL or make encrypted categories and then just share the encrypted URL with the user.
If you would like to book a call with us to explore more on this topic https://helpjuice.com/thanks can be used.
FAQ
If we connect our customer SSO will that influence the pricing?
Yes - if you add a SSO and your customers are added into the Helpjuice users panel this would influence the pricing.
Can we add multiple customers under one login with SSO?
Yes, you can add multiple customers under a single login using Single Sign-On (SSO). This setup allows multiple users from the same customer organization to access your platform through one set of credentials, usually managed by their organization's identity provider (like Active Directory, Okta, or Google Workspace).
This allows you to achieve the security you want while keeping costs low.